Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
ISO 9001:2015 Lead Auditor -2021
ISO 9001:2015 Lead Auditor -2021
Generic

Rosaline Kabwika-Mukoma

Sacramento,CA

Summary

Versatile Project Manager / Contract Specialist / Auditing with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

30
30
years of professional experience

Work History

Contract Administrator

Robert Half Staffing Agency
03.2023 - Current
  • Review existing contracts with sales team
  • Ensuring compliance
  • Negotiate terms of contract
  • Take steps to minimize projects risks
  • Liaise and support sales team to ensure project is executed safely and properly
  • Prepare monthly projects reports and make presentations
  • Assess and prepare claims from suppliers
  • Ensure project members use contract correctly.
  • Oversaw contracts for over 10 different departments using both manual and automated strategies
  • Drafted, reviewed and revised contracts for accuracy and completeness
  • Monitored incoming contracts and service agreements for correct pricing and information
  • Facilitated communication between involved parties to enable timely contract sign-off

Administrator / Auditor / Project Coordinator

Molenaar USA
02.2022 - 02.2023
  • Successful planning and execution of projects as assigned by President / Global Operations Manager (HGM SA head-office)
  • Compliance with local, State and Federal regulations such as timely filling of permits / taxes and certificates of good standing
  • Create Musa Purchase / sales orders, email PO to technicians and CC HGM SA
  • Align with HGM SA and may have enterprise level impact
  • Proficient in managing complexities associated with medium to large, strategic initiatives delivering business results and must be able to communicate effectively with executive-level staff
  • Review and approval of purchase orders received by technicians in USA and send order confirmations (to HGM SA and engineers)
  • Schedule quarterly audits at various production sites across US and report to President and HGM SA and make recommendations
  • Proof reading and edit documents / supplier documents / applications
  • Actively engage and work collaboratively with leaders and team members across organization on regular basis –clearly articulating and organizing efforts within Strategic Deployment and its support to organization
  • Making purchases on behalf of Molenaar Group Company in USA, Mexico and SA
  • Negotiate pricing with carriers (LTL shipments)
  • Monitor projects, customer satisfaction and reports through life cycle
  • Making shipping arrangements freight / LTL (domestic and internationally), reviewing purchase orders and shipping documents to ensure accuracy
  • Tracking and fixing shipping errors
  • Initiative-taker and work independently with minimum of direct supervision
  • Excellent written and verbal communication skills, including ability to positively interact with executives, clients, and staff at all levels
  • Ordering part to replenish stock used at customer locations in USA
  • Demonstrated analytical, problem solving, project planning and execution of projects
  • Coordinate receipt and payment of Invoices, purchase orders via email and phone
  • Maintain client files, records, and procedures, including confidential personnel and legal records
  • Administrative support to manage copying / scanning / filing
  • Responding to employee inquiries regarding company policies and procedures
  • Completeness of new hire folder and following up on documents needed
  • Maintain I-9 forms in compliance with Federal laws
  • Coordinate office events (i.e., lunch and office parties)
  • Conduct research and analyzes data on assigned projects
  • Respond to unemployment department notices
  • Filing various compliance reports, including Tax and Property Tax Exemption reports
  • Perform monthly bank reconciliations and entering deposit and expenditure of company expenses (Amex cards), report to HGM SA
  • Synthesize and generalize based on information obtained
  • Establish and manage centralized stock in West Sacramento location
  • Dispatch parts as required to customer locations around USA via Postal Office / LTL loads
  • Sound judgment, ability to draw unbiased conclusions and ability to focus on priorities, strategies, and vision
  • Assist with pre-sale and forecasting, projects, development of licensing
  • Time keeping / payroll and approval of leave for engineers vial Paychex and submission for final review
  • Daily coordination with engineers and meeting their needs at various sites across USA
  • Coordinate delivery and implementation of various projects
  • Develop and maintain productive work team throughout training and professional develop
  • Assist in development of annual budget, schedules for engineers in project systems
  • Ensure clear understanding of objectives and requirements and agreed by engineering team, vendors, suppliers and customers
  • Identify risks of projects and communicate them with suppliers and make sure projects are delivered successfully
  • Review monthly projects with President / Global Operations Manager
  • Booking flights, accommodation, car rental for President / technician at sites across USA
  • Provide support to engineering team to attain location goals
  • Ensure part numbers of machines are identified with correct part numbers at various sites across USA
  • Vehicles registration and services are up to date
  • Account payable e.g., Waste Management, Insurance, PG&E, etc.
  • Prepare cleaning schedule (with cleaning staffing company)
  • Perform duties / task / projects as assigned by President and Global General Manager.
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Tracked hours and expenses to keep project on task and within budgetary parameters
  • Maintained database and spreadsheets with accurate inventory and status
  • Responded to requests for information on materials to inquiring parties

Internal Auditor/Technical Writer

Insight Global Staffing, Reconnect
06.2021 - 01.2022
  • Conduct onsite audits of each department of company at different warehouses
  • Prepare various audit paperwork and schedule audit with each department heads
  • Gather all available data and make informed decisions
  • Review employee feedback, inventory volumes and other data to establish department accomplishes and assignments
  • Make recommendations for improvement to supervisor and management
  • Working in office environment, commute to warehouses to perform audit
  • 60% technical writing, 40% auditing, attend meetings with staff, supervisors, clients and management
  • Ensure that all required fiscal documentation is completed in timely manner for client audit – Cisco, Dell, HP, etc.
  • Excellent communication, research and documentation skills to perform audit and update company website
  • Present finding and corrective actions to management in form of reports and presentation
  • Work well both independently and as member of team
  • Ability to multi-task and establish priorities in accounting software and spreadsheets
  • Commit to quality and customer satisfaction for work performance
  • Excellent attention to detail to review large amount of data and numbers.

Sr. Quality Analyst

Insight Global Staffing, Gainwell
01.2021 - 05.2021
  • Assists in establishing and documenting tailored strategy quality plan for performance of quality assurance activities for assigned project or task -Medi-Cal Dental
  • Outgoing mail, RTD's and check auditor
  • Internal audits, document reviews as per contract with State of California
  • DMS reviews, EOS reports, Trends reports
  • Develops and maintains standardized quality assurance documentation for projects and tasks to include quality metrics
  • Ensures documentation complies with software development standards, policies and procedures or best practices
  • Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to standards and applicable quality plans
  • Determines level of process and product quality
  • Reports findings; escalates unresolved issues to appropriate level, via SharePoint
  • Evaluates work products to assess quality and reports findings
  • Researches alternative solutions to problems, determines proper approaches and makes verbal and/ or written recommendations to appropriate parties
  • Gathers, uses, and independently analyzes defect metrics data
  • Communicates analysis findings to appropriate level verbally and through preparation of periodic written reports
  • Participates in special projects, external audits, and process improvements in support of quality assurance initiatives.
  • Administered 8 monthly internal quality audits and assessed results to inform corrective action measures.

Patient Client Coordinator

Insight Global Staffing
04.2020 - 01.2021
  • Assist with administrative tasks as needed
  • Proficient in variety of social media platforms including Facebook, Twitter, Instagram
  • Excellent written and verbal communication skills
  • Strong working knowledge of Microsoft Office required; Knowledge of Adobe Creative Suite (primarily InDesign)preferred
  • Ability to collaborate with small team and pitch in where necessary
  • Create job descriptions for staff
  • Compile manuals for all employees
  • Maintain professionalism and responsiveness with project team members
  • Plan, coordinate, and execute special scheduling, logistics, promotion, and materials preparation
  • Preparing patient for surgery, working to verify information and schedule appointments
  • Handling administrative and helping to monitor patient status before and after procedure
  • Working with clinical staff in other departments so that know about health care options for patients who are candidates for bariatric program
  • Educate patient both pre- and post-surgery, which might include one-on-one interactions as well as information sessions for groups
  • Provide information about hospital/healthcare facility and its policies to patients and families when necessary
  • Interface with other health workers as necessary to ensure unified working relationship in providing patient care.
  • Provided leadership, guidance and support to staff members
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
  • Monitored program performance and outcomes for successful delivery of services

Customer Relation Specialist

Bearpaw Shoes
02.2019 - 04.2020
  • Open and maintain customer accounts by recording account information
  • Resolve problems by clarifying customer's complaint regarding product or service
  • Selecting and explaining best solution to solve problem / determining cause of problem, expediting correction, or adjustment
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using right methods/tools
  • Handle complaints and provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
  • Cancel or upgrade accounts
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go extra mile to engage customers
  • Resolve customer complaints via phone, email, mail
  • Use telephones/emails to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges and advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as company gatekeeper
  • Closeout or open call records
  • Suggest solutions when product malfunctions
  • Inform customers of deals and promotions.
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Responded to customer requests for products, services, and company information
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Verified transactions, product orders and shipping dates and entered information into databases and reports

Marketing Coordinator /Production Planner

Redstone/Bottling Comp / Feetz
11.2016 - 01.2019
  • Review master production schedule and work orders with suppliers / production
  • Distribute work orders to departments
  • Track and locate production units and coordinate to production plant
  • Schedules and coordinates flow of work within / between departments of manufacturing plant to expedite production
  • Establish manufacturing lead time on regular orders to meet delivery dates for new orders
  • Ordering stock ahead to time to meet production orders / deliveries
  • Create purchase orders (SAP, A400, Excel, and Microsoft Office)
  • Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence
  • Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams
  • Prepared and maintained comprehensive production reports to highlight production developments for management review

Project Manager

Bioworld Merchandise
05.2016 - 10.2016
  • Organize and oversee construction procedures and ensure they are completed in a timely and efficient manner
  • Coordinate team of professionals of different disciplines to achieve best results
  • Ensure projects are delivered on time according to requirements and without exceeding budget
  • Obtain permits and licenses from appropriate authorities
  • Hire contractors and other staff and allocate responsibilities
  • Supervise work of laborers, mechanics etc.
  • And give them guidance when needed
  • Plan and supervise wide range of construction projects from start to finish.

Office Manager

IRC of ME
12.2015 - 05.2016
  • Proactively identify potential problems and rapidly initiate efficient resolutions.
  • Initiate marketing campaigns, and customer satisfaction initiatives campaigns to increase business profits.
  • Process customer orders, refunds, exchanges, inquiries, and disputes.
  • While employing fidelity, produce analytical reports, that project client needs and interest
  • Invoice clients per job created.
  • Re-negotiating timescales or schedules as necessary selecting, ordering, and purchasing materials local or internationally. Organizing repair process and routine maintenance of production equipment with CEO.
  • Liaising with marketing and sales staff regarding production.
  • Supervising work of junior / senior staff. Organizing relevant training sessions with new staff members. Weekly meeting with senior management / international staff members / reps.
  • Maintained computer and physical filing systems
  • Updated reports, managed accounts, and generated reports for company database
  • Created, maintained and updated filing systems for paper and electronic documents

Quality Assurance Manager (Production/Author/Trainer)

Barker Footwear
08.2008 - 03.2015
  • Manage full range of activities for Quality Assurance program
  • Supervise program staff and communications, training in program's work
  • Manage dispatch trainees from hire through completion of training and probation
  • Establish and monitor program structure, staff assignments and resources
  • Develop and implement policies, procedures, and job assignments
  • Participate as member of SETA management team
  • Prepare and present information including staff reports, requests for proposal, and decision packages for directors
  • Oversee work projects from inception to completion
  • Provide information and assistance to other departments, overseas customers (China, Portugal, India), and retailers, as necessary
  • ISO 9001 recordkeeping, with manuals
  • Represent company in forums such as service relationships and public presentations
  • Identify and recommend improvements to program systems and procedures
  • Attend conferences, conventions or other various meetings and trainings to stay update on trends in quality assurance,training development, policy, and procedures
  • Participate as needed during emergencies, including emergency operations center activations, safety
  • Testing incoming materials in footwear lab - Weight test
  • Sole bonding and adhesion – chlorophenols, acetone, benzene, hexavalent, solvents to be used
  • Heel flexibility, Color shading on linings, uppers, and socks, Colorfastness, and shading of materials.
  • Performed root cause analysis to identify and resolve quality issues and defects
  • Created and maintained quality management systems to align with industry standards
  • Implemented new quality assurance and customer service standards
  • Monitored staff organization and suggested improvements to daily functionality

Regional Manager /Trainer/Quality

Yellow Box Shoe Company
08.2008 - 08.2009
  • Managing of 3 footwear stores and managers and store staff
  • Computer training of store managers / staff
  • Data capturing
  • Stock input from warehouse and sales
  • Setting targets for stores
  • Markdowns of footwear in stores
  • Visiting stores regularly
  • Printing of bar-codes of shoes
  • Control of stock on hand
  • Loading stock on system and monitoring sales daily
  • Staff salaries and register and monthly meetings on styling for stores
  • Signing of telephone accounts for stores
  • Sorting of all systems in stores.

Production Planner

Master Sports Imports
05.2007 - 08.2008
  • Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according tosales forecasts or customer orders
  • Liaise with department supervisors to determine status of assigned projects
  • Schedule store staff work schedules
  • Markdown of store product
  • Prepares production reports for supervision
  • Prepare purchase orders to obtain materials, tools, and equipment.

Handbag & Accessories Technologist

Foschini LTD
07.2002 - 04.2007
  • Worked with: Group Quality Managers/Executives, Buying Managers, Footwear buyers, Sourcing Managers, Local and international suppliers, and Suppliers Agent, Warehouse Auditors and House models
  • Total customer satisfaction
  • 2002 and returned stock rate in stores dropped from 8.0% to 1.2% for 5 divisions
  • Quality approves (together with footwear buyers) 1st samples for fit, constructions, appropriateness of fabrics and trims to end-use all within agreement timetable
  • Quality approves supplier's pre-productions samples for fit, construction, appropriateness of fabrics and trims, within agreed service level
  • This service level should be within 24 hours of receipt of sample, unless otherwise agreed
  • PERFORMANCE INDICATOR
  • Supplier's pre-production samples reflect standard set for “Fit” sample and conform to minimum specifications
  • 24-hour sample turnaround time is maintain ensure that all footwear quality standards are regularly reviewed (every 6 months in Quality Forum), documented and communicated both internally and externally
  • Progress style quality queries (as detected by The Foschini Group Quality Audits Department) to satisfactory conclusion within agreed service level
  • Perform regular supplier audits (before commencement of relationship and annually thereafter) with respect to their abilities to supply The Foschini Group with goods of required quality standards
  • These supplier abilities/deficiencies should be documented and advised internally as well as supplier, with view to motivating corrective action
  • Monitor quality standards (monthly) of delivered goods to The Foschini Group, customer returns and quality standards of goods within stores of major competitors
  • Stay abreast of new developments within footwear component and manufacturing industry.

Auditor / Trainer /Procedure Writer

Jordan Shoes
01.1994 - 07.1999
  • Worked with Directors, Production managers, Supervisors, Quality Examiners
  • Production return rate dropped from

VOLUNTEER ADMINISTRATOR

AT DHHS
01.1994 - 01.1999
  • 5% to 3.0% and was A+ rank supplier with major retailers for +4 years
  • Customer pre-delivery audits
  • Training of SQC examiners
  • Create audit reports and procedure documents
  • Ensure that manufacturing processes and production system are complying with standards
  • Liaising with specific customers regarding timeous audits and deliveries
  • Compiling and maintaining accurate audit reports, procedures, and coding
  • Initial investigation manufacturing problems and solve problems with supervisor / staff, reporting to director
  • ISO 9001 record keeping
  • Liaising with customer auditors during outside audits
  • Suggest and recommend that company maintain essential ISO standards
  • Provide audit schedules to client
  • Perform all HR duties, recruit / train staff for suitable positions
  • RECEIVABLE
  • Making proofs and invoices, shipping products to clients, discussing campaigns over phone and/or in-person with clients, and planning offset print runs for gang printing
  • Schedules and coordinates flow of work within / between departments of manufacturing plant to expedite production
  • Review master production schedule and work orders with suppliers / production
  • Distributes work orders to departments
  • Track and locate production units and coordinate to production plants
  • Communicate to production planners any service issues related to stock availability, and coordinate resolution
  • Establish manufacturing lead time on regular orders to meet delivery dates for new orders
  • Ordering stock ahead to time to meet production orders / deliveries
  • Make sure suppliers have acknowledged receipt of orders / deliveries
  • Coordinating with suppliers on materials to prevent production stoppages and production downtime
  • Create purchase orders
  • LEADERSHIP
  • Hire contractors and other staff and allocate responsibilities
  • Supervise work of laborers, mechanics etc.
  • And give them guidance when needed
  • Oversee custodial staff to ensure proper cleanliness and sanitization of premises
  • Proof reading
  • Filling in HR Department
  • Projects on internet for planning department
  • Assessing department, data capture, mailing, capture deeds, office duties
  • VOLUNTEER

CUSTOMER RELATIONS SPECIALIST

  • Proactively identify potential problems and rapidly initiate efficient resolutions
  • Initiate marketing campaigns, and customer satisfaction initiatives campaigns to increase business profits
  • Process customer orders, refunds, exchanges, inquiries, and disputes
  • While employing fidelity, produce analytical reports, that project client needs and interest
  • Invoice clients per job created
  • Re-negotiating timescales or schedules as necessary selecting, ordering, and purchasing materials local orinternationally
  • Organizing the repair process and routine maintenance of production equipment with CEO
  • Liaising with marketing and sales staff regarding production
  • Supervising the work of junior / senior staff
  • Organizing relevant training sessions with new staff members
  • Weeklymeeting with senior management / international staff members / reps.

Receptionist

  • (serves clients and directs them to correct state program
  • Phone coverage (incoming calls to office)
  • Mailing machine and delivery of mail
  • Filling
  • Responded to inquiries from callers seeking information
  • Managed multiple tasks and met time-sensitive deadlines
  • Organized, maintained and updated information in computer databases
  • Collected and distributed messages to team members and managers to support open communication and high customer service

Education

Bachelor of Science - Technology - Footwear Development Technology

Rhodes University
Grahams Town, SA
11.2004

Skills

  • Certificates:
  • Lead ISO 9001:
  • 2015 Auditor / Computer Applications / Databases: Microsoft Suite (Word; Excel, Outlook) and basic
  • Knowledge of the Adobe Creative Suites / InDesign; QuickBooks; SAP, A400, Excel, Microsoft Office, NuOrder, Full
  • Circle, Financial Management, Computer System Management, HR Systems Management, Leadership Free to Grow
  • General Management N1 Introduction to shoe manufacturing, Quality Course, N2 Manufacture

Accomplishments

  • Published a book manufacturing of production, accredited by FP&M (Fiber Processing and Manufacture), SETA(Skills Education Training Authority) and SAQA (South African Qualification Authority)
  • Issued March 2015
  • No
  • Expiration dates
  • Lead Auditor ISO 9001:2015 Certification (2021)

Additional Information

  • Work under pressure and quick deadlines. Prioritize and juggle multiple tasks simultaneously. ISO 9001 record keeping. Document control on status of problem areas and report to Production Director. Weekly reports regarding production to Directors' board meeting. Compile and maintain accurate audit reports. Attempt to persuade customers to reconsider cancellation. Go the extra mile to engage customers with the product. Outstanding grammar, spelling, electronic and verbal etiquette Thick-skinned to handle demanding clients and quick deadlines.

Languages

Dutch
Limited Working
Afrikaans
Native or Bilingual

Timeline

Contract Administrator

Robert Half Staffing Agency
03.2023 - Current

Administrator / Auditor / Project Coordinator

Molenaar USA
02.2022 - 02.2023

Internal Auditor/Technical Writer

Insight Global Staffing, Reconnect
06.2021 - 01.2022

Sr. Quality Analyst

Insight Global Staffing, Gainwell
01.2021 - 05.2021

Patient Client Coordinator

Insight Global Staffing
04.2020 - 01.2021

Customer Relation Specialist

Bearpaw Shoes
02.2019 - 04.2020

Marketing Coordinator /Production Planner

Redstone/Bottling Comp / Feetz
11.2016 - 01.2019

Project Manager

Bioworld Merchandise
05.2016 - 10.2016

Office Manager

IRC of ME
12.2015 - 05.2016

Quality Assurance Manager (Production/Author/Trainer)

Barker Footwear
08.2008 - 03.2015

Regional Manager /Trainer/Quality

Yellow Box Shoe Company
08.2008 - 08.2009

Production Planner

Master Sports Imports
05.2007 - 08.2008

Handbag & Accessories Technologist

Foschini LTD
07.2002 - 04.2007

Auditor / Trainer /Procedure Writer

Jordan Shoes
01.1994 - 07.1999

VOLUNTEER ADMINISTRATOR

AT DHHS
01.1994 - 01.1999

CUSTOMER RELATIONS SPECIALIST

Receptionist

Bachelor of Science - Technology - Footwear Development Technology

Rhodes University

ISO 9001:2015 Lead Auditor -2021

Certification 2021, no expire date.

ISO 9001:2015 Lead Auditor -2021

Certification 2021, no expire date.

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