Rosaline Ozkoshian
Documentary Credit Professional
Beirut
Summary
Proven Trade Finance Officer with a track record of enhancing customer satisfaction and retention at Roots Group Arabia through expert management of trade finance transactions and proactive client engagement. Skilled in letter of credit management and fostering teamwork, my approach prioritizes critical thinking and attention to detail, driving successful outcomes in complex financial environments.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Trade Finance Officer
Roots Group Arabia
05.2012 - 09.2020
- Enhanced customer satisfaction through the timely management of trade finance transactions and addressing client concerns proactively.
- Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
- Managed client files on a regular basis to check for the validity of their current letters of credits and contact clients accordingly for the possibility of further extension.
- Managed a diverse array of financing instruments such as letters of credit and guarantees to cater to different client needs effectively.
- Examined and reviewed shipping documents related to import letters of credits in order to verify their eligibility to be used in clearance of goods.
- Managed e-mail and telephone correspondence with different company departments for the purpose of negotiating terms and conditions.
- Managed correspondence with different local and international banks regarding different trade finance transactions.
- Handled the issuance and amendments of letters of credits.
- Handled the preparation and processing of wire transfers for the benefit of clients.
Junior Accountant
LEPEQ - Lebanese Packaging Equipment
04.2011 - 11.2011
- Prepared journal entries and entered into system.
- Assisted in bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Assisted with preparation of monthly financial statements.
- Managed travel expenses of company engineers and technicians and handled the reimbursement of funds after the processing of expense reports.
- Tracked employees' overtime hours after checking relevant timesheets to reimburse accordingly.
- Issued cheques for suppliers.
- Managed supplier accounts and built lasting relationships with suppliers.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
Education
MBA - Business Administration And Management
Arab Open University
Beirut, Lebanon 04.2001 -
Bachelor of Arts - Business Management
Holy Spirit University of Kaslik - USEK
Beirut, Lebanon 04.2001 -
Skills
Letter of credit management
Trade finance expertise
Trade Compliance
International Trade Regulations
Teamwork and Collaboration
Problem-Solving
Cross-cultural awareness
Willing to Learn
Critical Thinking
Interpersonal Skills
Task Prioritization
Written Communication
Financial Instruments
Attention to Detail
Timeline
Trade Finance Officer
Roots Group Arabia
05.2012 - 09.2020
Junior Accountant
LEPEQ - Lebanese Packaging Equipment
04.2011 - 11.2011
MBA - Business Administration And Management
Arab Open University
04.2001 -
Bachelor of Arts - Business Management
Holy Spirit University of Kaslik - USEK
04.2001 -