ROSALINE SHINNIE
Powder Springs,GA
Summary
Personable business professional experienced in driving results, problem solving, and customer service. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Accomplished at leveraging past lessons to inform future decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Insurance Adjuster
STATE FARM INSURANCE COMPANY
02.2024 - Current
- Apply knowledge of state and federal laws, statutes and insurance regulations through the diligent review of all claim-related materials
- Complete investigative steps when needed to determine customer needs, next steps and explaining these decisions to the customer
- Maintain strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills
- Assist clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely
- Contribute to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters
- Optimize data management processes by accurately documenting claim details in company systems for easy retrieval during audits or future inquiries.
Operations Business Analyst / Renovation Services
The Home Depot Corporate
02.2015 - 07.2023
- Contributed to the operations of a $100+M repair division specializing in Real Estate Owned (REO) & B2B properties by managing a $20M+ client portfolio
- Maintain and effectively manage a diverse client list
- Managed all aspects of projects to ensure projects are completed on time, within budget and within scope
- Responsibilities include, but not limited to, managing client expectations, making project decision, resolving issues, and meeting deliverables
- Provided support to a cross-functional team of field project managers and service providers, contributing to the day-to-day operation of account management efforts while maintaining the Salesforce platform through project management documentation, invoicing, and accounts receivable reconciliation
- Analyzed weekly reports evaluating the total number of jobs in various stages to help recognize trends and available capacity to ensure project schedules are maintained
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized dashboard and reporting tools to track business performance metrics.
- Developed high-quality documentation to support training efforts, helping team members fully understand new systems and procedures..
REO Specialist (Contract) / Renovation Services
THE HOME DEPOT
07.2014 - 02.2015
- Managed the onboarding process of 30+ service providers across multiple parts of the U.S
- Simultaneously using Salesforce.com to ensure consistency and compliance with company standards
- Reported on the status of potential service providers to senior management weekly
- Ensuring that all criteria were met and maintaining status reports of all teams involved
- Extracted and entered residential real estate data from disparate data sources and into internal and client’s systems for REO properties ensuring accuracy, timeliness, and integrity of the data through manual and automated processes
- Identified and reconciled invoice discrepancies to ensure proper payment timelines and minimize billing inaccuracies.
Legal Assistant/ Foreclosure and Eviction
McCalla, Raymer, Padrick, Cobb, et al
07.2004 - 06.2011
- Assisted client and vendors in facilitating the retrieval of court documents for purpose of case proceedings
- Initiated case proceedings by entering data from client’s referral into file management system
- Coordinated time-sensitive orders between client and vendors to ensure client deadlines are met
- Resolved issues that occurred concerning clients and vendors.
Education
Master of Science in Business Administration - General Business
TROY UNIVERSITY, Sorrell College of Business
Troy, AL12.2016
Bachelor of Science in Business Administration - Accounting
TROY UNIVERSITY, Sorrell College of Business
Troy, AL06.2002
Skills
- Data Analysis
- Project Management
- Business process improvement
- Client relationship building
- Creative problem-solving
- Customer Service
- Salesforce
- Microsoft Office Suite
Certification
- PMP Certification pending
- Insurance Adjuster P&C
- State Farm Certifications – Policy
- Auto
- Estimatics
Affiliations
Phi Gamma Nu Business Fraternity
Timeline
Licensed Insurance Adjuster
STATE FARM INSURANCE COMPANY
02.2024 - Current
Operations Business Analyst / Renovation Services
The Home Depot Corporate
02.2015 - 07.2023
REO Specialist (Contract) / Renovation Services
THE HOME DEPOT
07.2014 - 02.2015
Legal Assistant/ Foreclosure and Eviction
McCalla, Raymer, Padrick, Cobb, et al
07.2004 - 06.2011
Master of Science in Business Administration - General Business
TROY UNIVERSITY, Sorrell College of Business
Bachelor of Science in Business Administration - Accounting
TROY UNIVERSITY, Sorrell College of Business
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