Rosalio Perez
High Point,NC
Summary
Results-driven IT professional with extensive experience in E2E Client Support, system implementations, process improvement, and leading cross-functional teams. Skilled in database management, WMS systems, and automation technologies. Highly-motivated employee with a strong work ethic and exceptional interpersonal skills.
Overview
17
17
years of professional experience
Work History
Automation Systems Engineer
OPTOMI | Americold Logistics
Mountville, PA
06.2024 - Current
- Partnered with IT, Engineering, Operations, PMO, and other cross-functional teams to support major, complex new automated business launches
- Owned the process Readiness workstream, leading User Acceptance Testing (UAT) and Operational Readiness Test (ORTs) for automation designs
- Support Integrated Detailed Design (IDD) and deeper engineering efforts with the Engineering Solution teams to support supplier selection, WES/WCS software design, process layout and functional flow to blend the delivery of automation, workstations and human interaction
- Lead facility launches and go-live periods during ramp-up, managing training rollouts and ensuring successful handoff of best practices, tools, and tested automation systems to avoid service disruptions
- Collaborate with WMS/LMS deployment teams to conduct Gap Analysis of future WMS implementations, ensuring process gaps were addressed during the detailed design phase
Lead Analyst | Client Support
GXO Logistics
High Point, NC
11.2017 - 05.2024
- Led multiple system implementations, driving successful WMS deployments across the U.S and Latin American sites.
- Collaborated with IT and development teams to translate business requirements into technical specifications.
- Managed and trained teams, ensuring smooth system transitions and post-implementation support.
- Oversaw the integration of new functionalities and processes, contributing to the success of the launch QA and production releases.
- In collaboration with IT developers, developed functional specifications to ensure timely execution of system enhancements
- Analyzed and mapped data relationships to ensure accurate information flow between systems.
- Developed and maintained key documentation for system processes, user instructions, and operational best practices.
- Directed on-site and remote support for clients, resolving critical issues, and ensuring high levels of customer satisfaction.
- Performed EDI, XML, and JSON analysis to ensure smooth operation of the electronic data interchange system and compliance with client requirements.
- Configured, created, and maintained jobs, triggers, and commands in the MOCA console to ensure seamless integration and system functionality.
- Designed, modified, and implemented labels for receiving and shipping operations using Loftware labeling software, enhancing operational efficiency.
Business Process Owner
SCHENKER LOGISTICS
Wilmer, Texas
07.2014 - 11.2017
- Provided leadership for system support and network management, driving process improvements and managing IT operations
- Led RTCIS work process changes and developed documentation to maintain consistency with SAP
- Designed and implemented a database system to improve interdepartmental reporting between HR, warehouse, and safety teams
- Wrote complex SQL queries to support data analysis, ensuring data integrity and system performance
- Led user acceptance testing (UAT) and regression testing to validate system changes and functionality
- Facilitated training sessions for new system users, ensuring proper onboarding and process understanding
- Managed system configurations, ensuring consistency with organizational policies and project requirements
- Collaborated with cross-functional teams to assess and implement process improvements, resulting in enhanced operational efficiency
Forklift Driver
SCHENKER LOGISTICS
West Branch, Iowa
02.2008 - 07.2014
- Gained foundational knowledge of logistics and warehouse operations, contributing to efficiency improvements and team collaboration
- Assisted in process optimization projects to reduce loading/unloading times and improve accuracy
- Trained new hires in safety procedures, equipment operation, and inventory management best practices
- Supported supervisors in managing inventory levels and coordinating shipping schedules to meet customer demands
Education
Bachelor of Science - Information Technology
Kaplan University
Cedar Rapids, Iowa01.2015
Associate of Applied Science - Information Technology
Kaplan University
Cedar Rapids, Iowa10.2013
Skills
- Collaborative Leadership
- Advanced Technical Skills
- Effective Project Coordination
- Automation & Systems Integration
- Data Analysis & Process Improvement
- Data Organization Skills
- Active Listening
- Research
- Analytical Thinking
- Team Management
- Training & Development
- Dependable and Responsible
- Verbal Communication
- Data Warehousing
- Data Migration
- Warehouse System Expertise (RTCIS, WM10, WMX, Blue Yonder, Manhattan WMS)
- Shipping and receiving
- Warehouse Operations
AREAS OF EXPERTISE
- Leadership & Teamwork: Proven success in leading IT teams, managing cross-functional collaborations, and delivering on large-scale projects. Strong focus on team growth and operational efficiency.
- Technical Skills: Expertise in Oracle Database, SQL Server, Windows, and system migrations. Deep knowledge of warehouse management systems (WMS) and related technologies.
- Project Management: Proficient in project life cycle management, risk management, and quality assurance. Skilled in communication management to ensure timely and effective project execution.
- Automation & Systems Integration: Led automation initiatives and system integrations across multiple sites, driving operational efficiency and reducing downtime.
- Data Analysis & Process Improvement: Strong focus on data integrity, system optimization, and continuous improvement to enhance operational processes
Accomplishments
- Recognized as a pivotal contributor in 2024 by GXO Logistics for exceptional performance and collaboration with the Latin American team
- Nominated as a high-performance employee for three consecutive years, demonstrating outstanding leadership and technical expertise at GXO Logistics.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Automation Systems Engineer
OPTOMI | Americold Logistics
06.2024 - Current
Lead Analyst | Client Support
GXO Logistics
11.2017 - 05.2024
Business Process Owner
SCHENKER LOGISTICS
07.2014 - 11.2017
Forklift Driver
SCHENKER LOGISTICS
02.2008 - 07.2014
Bachelor of Science - Information Technology
Kaplan University
Associate of Applied Science - Information Technology
Kaplan University
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