Rosalva Hernandez
Spokane,WA
Summary
Enthusiastic retail professional with 4 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply as a cashier, waitress or any job that applies with my past job history.
Overview
38
38
years of professional experience
Work History
EBS Tech
Dignity Health
Oxnard, California
08.2024 - Current
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and equipment.
- Followed safety protocols while performing cleaning tasks to ensure a safe environment.
- Collaborated with team members to address specific cleaning challenges effectively.
- Trained new staff on proper cleaning techniques and equipment use for consistency.
- Responded promptly to urgent cleaning needs, ensuring quick resolution of issues.
Cleaning Crew Member
KBS Cleaning Services
Spokane, WA
09.2020 - 02.2021
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Used digital timekeeping system to document hours worked each day.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Cashier
Lowes Home Improvment
09.2020 - 02.2021
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Received payments for lowes credit card and issued receipts.
- Resolved issues with cash registers, card scanners and printers.
- Processed 50-75 transactions per day with exceptional accuracy.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
Accounting Assistant
Haros Food Service
Oxnard, CA
10.2016 - 08.2020
- Reconciled all expenses and accounts, including company credit cards and expense accounts.
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
- Evaluated financial statements and computed ratios to determine performance of different operational divisions.
- Posted financial data in Excel spreadsheets and managed inventory.
- Compiled budget documents and monitored costs to maintain control systems.
- Coordinated timely payments from vendors, clients and account holders.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Assistant Manager/Cashier
La Mancha Restaurant
Oxnard, CA
06.2016 - 06.2020
- Trained new employees in cashiering procedures, offering assistance in resolving customer complaints and issues.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and tables to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Filled beverages and delivered food to customers on their tables.
- Restocked restaurant with silverware, straws, napkins and condiments.
- Answered phone calls to assist customers with questions and intake food orders.
- Set up catering for up to 20 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
- Properly verified customer identification for alcohol or tobacco purchases.
Shipping and Receiving Clerk
American Tooth Industries
Oxnard, CA
08.1987 - 08.2016
- Liaised with vendor representatives to rectify damages and shortages.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Education
Oxnard High School
Oxnard, CASkills
- Month-end documentation
- Collections and invoice processing
- Serving expertise
- Food safety understanding
- Opening and closing procedures
- Materials transport
- Shipping coordination
- Supervision
Timeline
EBS Tech
Dignity Health
08.2024 - Current
Cleaning Crew Member
KBS Cleaning Services
09.2020 - 02.2021
Cashier
Lowes Home Improvment
09.2020 - 02.2021
Accounting Assistant
Haros Food Service
10.2016 - 08.2020
Assistant Manager/Cashier
La Mancha Restaurant
06.2016 - 06.2020
Shipping and Receiving Clerk
American Tooth Industries
08.1987 - 08.2016
Oxnard High School
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