Rosalva Raygoza
La Mesa,CA
Summary
I am skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Watchful Security Supervisor committed to maximizing facility , security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Guardwest Security Services
San Diego, CA
05.2023 - Current
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Kept team compliant with security protocols and appearance standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 2 security personnel during shift.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism
- Respond to vehicle breakin and vehicle vandalism
- Respond to theft and make concise reports.
Security Officer
Securitas Security Services USA
La Mesa, CA
03.2020 - 05.2023
- Protected facility and property guests by regularly circulating premises and monitoring surveillance cameras.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Reported suspicious activities and persons to law enforcement.
Cashier
Burlington
La Mesa, CA
01.2020 - 02.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Southwest High School
San Diego, CA06.2019
Skills
- Effective problem solving
- Efficient time management
- Excellent interpersonal skills
- Adaptability
- CCTV Monitoring
- Daily incident reporting
- Relationship building and management
- Team Collaboration
Volunteer Experience
Southwest High School, San Diego, CA, Transcriptionist, 05/01/19, 06/01/19, Transcribed parents’ questions and concerns regarding the efficiency of the high school’s special programs., Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity., Returned reports in printed or electronic form for school staff’s review and input to help improve programs.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Supervisor
Guardwest Security Services
05.2023 - Current
Security Officer
Securitas Security Services USA
03.2020 - 05.2023
Cashier
Burlington
01.2020 - 02.2020
High School Diploma -
Southwest High School