Rosalva Zamarron

My primary responsibility as a (CSA) agent is to verify boarding passes prior to passengers entering the (TSA) screening lane. I ensure that passengers carry-on luggage's are in accordance with Deltas baggage policy (FAA) regulations.

I received an extensive amount of training through the Los Angeles County Airport Police Department to recognize security threats that will jeopardize the safety of passengers and the operations of the airport.

I am certified through the Los Angeles County Airport Police Department for (ACAMS) Access Control and Alarm System. I am trained on the monitor to recognize alarms, the severity of the alarm, and to dispatch other (ACAMS) agents to reset the alarm.

Lastly, I am trained to pick up unattended minor upon their arrival at the gate, match their paperwork to their bracelet, communicate with the in-flight crew to verify the minor is on-board, and have the flight crew sign to verify the transfer of the child. Once, I have the minor in my possession, in get in contact with the legal guardian to arrange a pick up.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored team members to enhance professional development and accountability in workplace.