Rosalyn Bush
Houston
Summary
Natural leader that is goal oriented and focused on driving customer service excellence. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Specialist
Apple
05.2022 - Current
- As a Specialist, I provide immediate customer support through service and purchasing solutions to create owners.
- Maintain up-to-date knowledge of product and service changes to help guide customers through financing options, and device and accessory recommendations.
- Practice team selling with my peers and share best practices to support the customer experience and offer all of Apple.
- Educate customers on various Apple services and troubleshoot devices to allow a valuable experience and customer loyalty.
- Provide clarity to customers for technical issues to promote a better understanding and guidance of their Apple products.
Sales Associate
Micro Center
11.2021 - 05.2022
- Engaged with customers to troubleshoot electronics and found solutions in store to build lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack. Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Tracked stock using company inventory management software.
Guest Advocate
Target
05.2021 - 09.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling errors at register.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained staff on operating procedures and company services.
- Reorganized and arranged displays to promote sales.
Communications Administrator
Berry Dynamic Agency
10.2020 - 01.2021
- Managed media relations and campaigns to address public communications.
- Multitasked effectively by speaking to callers and simultaneously typing information into system.
- Oversaw and developed websites and social media platforms.
- Oversaw and developed preparation of marketing copy, images, videos, emails and other collateral.
- Acted as point of contact for inbound media related calls.
Education
Architecture
University of Houston
Houston, TXSkills
- Exceptional customer service
- Easily adapts to change
- Organized and detail oriented
- Problem-solving skills
- Quick learner
- Excellent people skills
- Computer Proficiency and Microsoft Office
- Graphic Design
Timeline
Specialist
Apple
05.2022 - Current
Sales Associate
Micro Center
11.2021 - 05.2022
Guest Advocate
Target
05.2021 - 09.2021
Communications Administrator
Berry Dynamic Agency
10.2020 - 01.2021
Architecture
University of Houston
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