Rosaly Alonso Vazquez
West Lebanon,NH
Summary
Energetically advanced customer satisfaction and streamlined operations across roles, notably at Banks, by blending top-notch cash handling expertise with exceptional interpersonal skills. Achieved increased client retention through diligent service and ethical professionalism, demonstrating a keen ability for time management and reliability.
Overview
24
24
years of professional experience
Work History
Housekeeper
Like Family
12.2019 - Current
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
- Streamlined meal preparation processes, providing nutritious and delicious meals for families on time.
Babysitter
Centro Sor Isolina Ferre
01.2013 - 12.2016
- Communicated positively with children.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Played games, worked on puzzles, and read books to young children.
Bank Teller
Banco Popular
02.2010 - 12.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
Bank Teller
Western Bank
10.2006 - 08.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Bank Teller
Doral Bank
03.2004 - 03.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Team Leader
Ralph's Food Warehouse
09.2000 - 07.2004
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing a cashier team of approximately 30 employees schedules during peak hours.
Education
Bachelor of Arts - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Cayey03.2003
Skills
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Professionalism and Ethics
- Cash handling expertise
- Patience and Empathy
- Time Management
- Reliability
- Customer Assistance
- Work Ethic and Integrity
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Like Family
12.2019 - Current
Babysitter
Centro Sor Isolina Ferre
01.2013 - 12.2016
Bank Teller
Banco Popular
02.2010 - 12.2012
Bank Teller
Western Bank
10.2006 - 08.2010
Bank Teller
Doral Bank
03.2004 - 03.2006
Team Leader
Ralph's Food Warehouse
09.2000 - 07.2004
Bachelor of Arts - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
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