Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosaly Laguna

Miami ,FL

Summary

Dynamic professional with extensive experience at Caprilina, excelling in customer service and machine operation. Proven ability to enhance customer satisfaction through effective conflict resolution and empathy. Strong leadership and organizational skills foster team collaboration, driving successful project completion and skill development. Adept at monitoring progress and optimizing workflows for improved performance.

Overview

1
1
year of professional experience

Work History

Mentor

Caprilina
02.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Machine Operator

Caprilina
02.2024 - 03.2025
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.

Customer Service Representative

Caprilina
02.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

ESBU Frank Pais Garcia
Varadero , Matanzas , Cuba
06.2014

Skills

  • Teamwork and collaboration
  • Effective leadership
  • Team collaboration
  • Organization
  • Goal setting
  • Skill development
  • Goal planning
  • Progress monitoring

Languages

English
Limited Working

Timeline

Mentor

Caprilina
02.2024 - 03.2025

Machine Operator

Caprilina
02.2024 - 03.2025

Customer Service Representative

Caprilina
02.2024 - 03.2025

ESBU Frank Pais Garcia

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Rosaly Laguna