Rosaly Lantigua
Brentwood,NY
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for C-Level professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight in high-stress environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Coordinator
Town of Islip CDA
06.2021 - Current
- Analyzed program effectiveness to modify, adapt and optimize workflows. Uncovered issues to determine solutions and assist program participants.
- Maintained scheduling and optimal quality standards while meeting deadlines and proving exceptional in-person service to our clients.
- Communicate project status, requirements and deadlines to clients.
- Collaborated with various parties involved in program to evaluate successes and failures to make proactive changes.
- Established community relationships to promote programs. Enhanced program outreach through media exposure and other public relations work.
- Identified needs of clients promptly and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Executive Legal Assistant
The Law offices of Margaret Carlo
07.2019 - 03.2020
- Preparing materials and supporting documentation for easy display and admittance.
- Provided administrative support and conducted research to assist attorney in civil litigation preparation.
- Handled all telephone calls, meeting plans and conference requirements.
- Assisted attorney during court proceedings.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Performed client intake , providing exceptional service in both English and Spanish.
- Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
- Monitored legal volumes to verify law library was up-to-date.
- Issued subpoenas for all necessary records
- Coordinated and scheduled meetings and telephone conferences.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Assistant Supervisor
LNK International
10.2017 - 07.2019
- Check & verify documentation to match our records to in the database.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Developed position rotation to support continuous improvement and operator development.
Receptionist/ Administration
Doctor Leddy’s Office
01.2015 - 10.2017
- Answering phone calls in a high-volume environment, Multi-task.
- Assisted in training staff members & new hires.
- Generating memos, emails and report when appropriate.
- Managing an extremely active calendar/Invoices.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Entered data in software to keep records of information.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UTHigh School Diploma -
Brentwood High School
Brentwood, NY06.2016
Skills
- Meticulous and organized
- Business operations understanding
- Multi-line telephone skills, Task Delegation
- Data entry
- Professional and polished presentation
- Multitasking and prioritization
- Service-oriented mindset
- PC proficient, Mac OS proficient
- Flexible
- Program management
- Microsoft Office expertise
- Client Relations
Accomplishments
New York State Notary Public
Certification
- Technical Support Fundamentals, Google - 2021
- New York State Public Notary
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Coordinator
Town of Islip CDA
06.2021 - Current
Executive Legal Assistant
The Law offices of Margaret Carlo
07.2019 - 03.2020
Assistant Supervisor
LNK International
10.2017 - 07.2019
Receptionist/ Administration
Doctor Leddy’s Office
01.2015 - 10.2017
Bachelor of Science - Cybersecurity
Western Governors University
High School Diploma -
Brentwood High School
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