Rosaly Rondeau
Chicopee,MA
Summary
Proven ability to communicate effectively with the public and clients within the Social Work System. Professional administrative specialist with a strong background in customer service and operational support. Adept at managing daily center activities and addressing customer needs efficiently. Known for effective team collaboration and adaptability to shifting priorities, ensuring smooth operations and high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Engagement Center Associate
Commonwealth Care Alliance
05.2022 - Current
- Responsible for leading and maintaining Engagement Center operations.
- Set up center equipment and organized activities.
- Contributing to team meetings by sharing ideas for process improvements that led to increased productivity levels within the center.
- Scheduled appointments for clients, ensuring optimal use of resources and time management within the center.
- Assisted in training new employees, ensuring a seamless integration into the team.
- Collaborated with team members to develop and implement strategies for improving overall center performance.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Process and review referrals sent to the Housing Specialist, Recovery Coach, and Medical Legal Partnership.
- Responsible for maintaining records, facilitating groups, and overseeing the Engagement Center Cell Phone Program.
- Provide support on community-based resources, housing research, trauma, recovery skills, behavioral health (BH) care, and substance use disorder services.
- Interprets English to Spanish as necessary for clients.
Community Health Worker
Commonwealth Care Alliance
03.2018 - 05.2022
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Collaborated with external organizations to coordinate health and social services.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
LTSS- Long Term Support Service Coordinator
STAVROS CIL / ONE CARE
01.2015 - Current
- Advocate for Once Care members
- Schedule visits to assets for ADL’s/IADL’s needs including those already met by services
- Engage and promote independent living for members
- Assist the member to identify member’s goals, coordinate community resources and identify formal and informal support programs in place
- Make recommendations to care team based on assessment and member identified request.
Police Cadet Officer
UMASS Police Department
01.2011 - 01.2012
- Provided security to further strengthen the UMASS Police Department community policing efforts
- Worked very closely with police officers and the student security force
- Trained in police techniques, and served as foot patrol officer and performed ancillary functions related to Public Safety.
Advocate/Legal Services
Womanshelter/Compañeras-AmeriCorps
01.2001 - 01.2003
- Assisted and advised victims about domestic violence in their legal rights and available services
- Completed restraining orders petitions in Holyoke District Court
- Translated documents from English to Spanish, filled documents and data entry
- Assisted victims in their appearances in the court, shelters and others services
- Provided safety plan for victims including cellular phones, alarms systems, and police protection
- Worked as volunteer in the shelter answering Hotline calls and provided support groups in the community.
Customer Service Representative/Skill Trainer
STAVROS Center for Independent Living F.I./ CIL
01.2011 - 01.2015
- Achieved and maintained a high level of customer service by answering high volume of calls and transferring them to the appropriate personnel in the billing department
- Completed reports, data entry, send appropriate forms requested by customers
- Processed fraud complains requested by the Federal Investigators
- Corrected minor errors, processed and scannned time sheets to be sent to bookkeeping department
- Educated people with disabilities and their personal care attendant about MassHealth PCA program and other High available community programs and services including Orientations, Skill Trainings, Frauds, Complaints (overusing hours or mismanaging the PCA program), New hire forms, Payroll and report any abuse to DPPC or other agencies.
Education
Bachelor of Science - Criminal Justice-con Human Services And Advocacy
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Scheduling appointments
- Document Preparation
- Data entry proficiency
- Scheduling Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Strong Problem Solver
- Interpersonal Communication
Certificatesandtrainings
- CCA POS Appointment ECW Update
- CCA Critical Incidents and Mandatory Reporting 2017
- CCA Extranet "How to" Training
- CCA 3rd Annual Clinical Best Practice and Development Conference
- Certificate of National Service (AmeriCorps)
- Building Bridges for Civilian Advocates and Police Department, Orientation, Forms, Reports and Investigations, Safe Plan
- GMP, Manufacturing Procedure Issuance
- Basic Document Process Request
- Managing Multiple Projects, Objectives and Deadlines
- Acrobat Scanning
- Phlebotomist Technician
- CPR Cadet Officer and Emergency Response Team Certified and Trained
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Engagement Center Associate
Commonwealth Care Alliance
05.2022 - Current
Community Health Worker
Commonwealth Care Alliance
03.2018 - 05.2022
LTSS- Long Term Support Service Coordinator
STAVROS CIL / ONE CARE
01.2015 - Current
Police Cadet Officer
UMASS Police Department
01.2011 - 01.2012
Customer Service Representative/Skill Trainer
STAVROS Center for Independent Living F.I./ CIL
01.2011 - 01.2015
Advocate/Legal Services
Womanshelter/Compañeras-AmeriCorps
01.2001 - 01.2003
Bachelor of Science - Criminal Justice-con Human Services And Advocacy
Southern New Hampshire University
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