ROSALYIN SIMANUNGKALIT
Richmond,CA
Summary
Resourceful administrative professional with a background in healthcare operations and a strong interest in program coordination. Skilled at organizing complex schedules, managing data, and supporting cross-functional teams. Experienced in coordinating communications, maintaining accurate records, and ensuring compliance with organizational policies. Passionate about applying organizational and people-centered skills to support youth development and wellness programs.
Overview
11
11
years of professional experience
Work History
Front Office Administrative Assistant
El Cerrito Hand Therapy and Acupuncture Rehab Inc.
07.2019 - Current
- Assists director, manager, and therapists with patient-related inquiries through regular communication and assistance.
- Answers incoming calls, route messages and resolve patient inquiries within target timeframes.
- Provides warmth and hospitality to patients, callers, and visitors and provides required paperwork to facilitate services.
- Maintains files and records by implementing effective filing systems that boosted efficiency and organization.
- Schedules patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verify insurance coverage to prepare for upcoming patient appointments.
- Submits pre-certs and or authorization requests to insurances.
- Coordinates referrals through insurance and other medical specialists and documented details in patient charts.
Rehab Administrative Assistant
San Pablo Healthcare & Wellness Center
05.2017 - 09.2019
- Maintained safe and clean working environment by complying with procedures, rules, and regulations.
- Ensured operation of physical therapy equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs.
- Organized and file paperwork such as treatment notes, evaluation summary and discharge summary to patients charts.
- Assisted the therapists with transfer patients and some treatments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Therapy Aide/ Admin Support
Oakland Hand Therapy and Acupuncture Rehab Inc.
05.2017 - 07.2019
- Provided general administrative and clerical support including:
Greet and check in patients, collect copays, scheduling patients, handling phone calls, patients paperwork, data entry and various admin support tasks. - Organized and maintained cleanliness and smooth flow around the clinic.
- Assisted therapist with some manual therapy such as deep tissue massage, retrograde massage and modalities; moist heat, cold pack, e-stim, paraffin.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
Wellness Department Assistant
Guam Seventh-day Adventist Clinic
01.2015 - 01.2016
- Assisted Wellness Director in organizing and planning various wellness programs and daily tasks.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Scheduled and accompanied clients to medical appointments.
- Performed clerical duties, such as data entry reports, answering phone calls, filing, and scheduling.
- Performed pre- and post- screening for each wellness programs.
- Set-up and tore-down outreach booths.
- Participated in community events to promote services and engage with public during outreach days.
Education
Associate of Science - Health Sciences
Pacific Union College
Angwin, CA2015
Associate of Science - Music
Pacific Union College
Angwin, CA2015
Skills
- Data & Records Management
- Microsoft Office & Google Workspace
- Strong verbal and written communication
- Customer service oriented
- Compassionate
- Efficient and reliable team player
- Adaptable
- Active listener
- Initiative
- Program & Event Coordination
- Youth Mentorship & Engagement
- Scheduling & Logistics
- Curriculum/Activity Planning
Volunteer Experience
Music Coordinator & Worship Leader
LIFE Adventist Church of Berkeley | 2017 – Present
- Plan and coordinate weekly and special-event music programs involving volunteers.
- Lead and mentor a diverse team of musicians, scheduling rehearsals and managing logistics.
- Organize worship services and community events/concerts, ensuring smooth execution of activities.
- Collaborate with staff and volunteers to create engaging, inclusive experiences for multigenerational audiences.
Youth Mentor – Today’s Youth Matter
Bay Area, CA | March 2022 – Present
- Mentor Elementary students through after-school and weekend programs
- Provide guidance, encouragement, and positive role modeling to support personal growth
- Assist in planning and facilitating group activities, workshops, and youth events.
- Collaborate with staff and volunteers to build a safe, engaging, and supportive environment.
Timeline
Front Office Administrative Assistant
El Cerrito Hand Therapy and Acupuncture Rehab Inc.
07.2019 - Current
Rehab Administrative Assistant
San Pablo Healthcare & Wellness Center
05.2017 - 09.2019
Therapy Aide/ Admin Support
Oakland Hand Therapy and Acupuncture Rehab Inc.
05.2017 - 07.2019
Wellness Department Assistant
Guam Seventh-day Adventist Clinic
01.2015 - 01.2016
Associate of Science - Health Sciences
Pacific Union College
Associate of Science - Music
Pacific Union College
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