Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosalyn Bailey

Raleigh,NC

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Health
10.2013 - 11.2021
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Stocked, labeled and inventoried medication to keep accurate records
  • Counted, measured, and compounded medications following standard procedures
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

Store Front Cashier

Rite Aid
08.2007 - 10.2012
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed weekly sales circulars and monitored price changes
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches

Education

High School Diploma -

Pearblossom Private School
Bogue Chitto, MS
07.2007

Skills

  • Inventory management
  • HIPAA trained
  • Proper labeling procedures
  • Strong decision-making ability
  • Ordering and stocking medications
  • Expert understanding of Medicare and Medicaid processes
  • Stocking shelves
  • Team leadership
  • Detail-oriented
  • Problem-solving skills

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Pharmacy Technician

CVS Health
10.2013 - 11.2021

Store Front Cashier

Rite Aid
08.2007 - 10.2012

High School Diploma -

Pearblossom Private School

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