Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalyn Bessard

PBX Phone Operator
Houston,TX

Summary

Adept at fostering guest relations and emergency response, I enhanced the guest experience at Hyatt Regency Hotel by efficiently managing high-volume calls and coordinating swift issue resolution. Demonstrating strong teamwork and professional communication, I contributed to continuous improvement initiatives, significantly improving service standards.

Overview

19
19
years of professional experience

Work History

Commercial Janitorial Cleaner

On Our Own Services
06.2023 - Current
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Nutrition Service Worker

Houston ISD
09.2017 - 07.2024
  • Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
  • Participated in continuous improvement initiatives aimed at enhancing the overall quality of nutrition services offered to students.
  • Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
  • Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
  • Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.

PBX Hotel Operator

Hyatt Regency Hotel
02.2006 - 10.2020
  • Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
  • Participated in regular performance evaluations and feedback sessions, contributing to ongoing professional development and growth.
  • Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
  • Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.
  • Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
  • Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
  • Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
  • Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
  • Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
  • Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Education

GED -

Houston Community College
Houston, TX
05-2009

Skills

  • Empathy and patience
  • Call routing
  • Guest relations
  • Switchboard operation
  • Professional communication
  • Emergency response
  • Follow-up skills
  • Recordkeeping
  • Paging systems
  • Call transferring
  • Emergency call support
  • Customer service
  • Teamwork and collaboration

Timeline

Commercial Janitorial Cleaner

On Our Own Services
06.2023 - Current

Nutrition Service Worker

Houston ISD
09.2017 - 07.2024

PBX Hotel Operator

Hyatt Regency Hotel
02.2006 - 10.2020

GED -

Houston Community College

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Rosalyn BessardPBX Phone Operator