ROSALYN CONEY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Official Records Specialist III
Clerk Of The Circuit Court And Comptroller
2024.04 - Current
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Proactively identified opportunities for process improvement within the organization''s record-keeping practices, sharing recommendations with leadership teams for consideration.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Maintained accuracy of records by verifying accuracy of data in records.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Processed payments for fines and fees, maintained accurate drawers and issued receipts.
- Completed complex customer orders accurately and within quoted time limit.
Cafeteria Cook
Publix Warehouse Distribution Center
2020.09 - 2024.03
- Comprehensively documented temperatures of all prepared foods prior to serving them to customers
- Maintained cleanliness of workstation throughout shift by wiping down counters and cleaning up spills
- Prepare large batches of food items for buffet-style lunches using appropriate ingredients to maintain freshness of food items
- Accurately measured out ingredients for recipe preparations following standardized measurements
- Adept at working with a variety of kitchen equipment including grills, ovens, deep fryers, steam tables and other commercial kitchen appliances
- Demonstrated knowledge of food safety and sanitation regulations in preparing meals for cafeteria patrons
- Utilized effective time management skills to complete tasks quickly while maintaining accuracy in food production
- Followed established guidelines for proper storage procedures for leftover foods ensuring safe consumption later on
- Washed pots, pans, dishes, utensils, or cooking equipment
- Monitored and recorded food temperatures to ensure food safety
- Cleaned, cut, and cooked meat, fish, or poultry
- Assisted with the training of new employees on proper kitchen operations procedures
- Rotated and stored food supplies.
Asst Food & Beverage Manager
HMS Host
2015.10 - 2023.01
- Supervise the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
- Assign work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Prepares daily orders, ensures units are stocked with appropriate levels of product and coach Shift Supervisors on order procedures
- Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
- Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Uses judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
- Monitors progress towards unit goals and assigns associates to meet those objectives
- Provides input and recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
- Performed regular audits of stock levels and ordering processes
- Developed strong communication and customer service skills while managing a team of 30+ employees in a fast-paced restaurant environment
- Maintained positive relationships with local health department officials through regular inspections and audits
- Analyzed menu trends and made suggestions for improvements based on seasonal availability of ingredients
- Organized and supervised staff, ensuring efficient operations and compliance with food safety regulations
- Collaborated with vendors to ensure timely delivery of quality products at competitive prices
- Ensured that all legal requirements pertaining to alcohol beverage service were met by staff members
- Created weekly schedules for all staff members while maintaining optimal staffing levels
- Monitored daily inventory to ensure adequate supplies were available for peak hours of operation
- Performed regular maintenance checks on equipment such as refrigerators, ovens, dishwashers
- Implemented training programs for new hires in order to promote an efficient work flow
- Utilized innovative strategies to increase sales, enhance customer experience, and improve efficiency of the restaurant
- Provided leadership to ensure consistent adherence to established policies and procedures
- Completed paperwork detailing inventory, sales records and employee performance
- Talked with dissatisfied customers to assist working employees and improve customer experience
- Managed employee work schedule, keeping daily shifts properly staffed
- Prevented food illnesses and achieved sanitary conditions by following federal food and safety regulations
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Kept accurate records in compliance with sanitation and food service requirements
- Estimated food and beverage consumption to determine purchasing requirements
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Greeted guests, escort them to seats and present them with menus and wine lists.
Shift Supervisor
HMS Host
2012.08 - 2015.10
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Held team members accountable during shift by effectively coaching to improve performance
- Complied with company standards and policies, setting example for team members
- Managed inventory levels and minimized loss, following company systems and guidelines
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Prepared end-of-shift reports for management review and approval
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Resolved conflicts between staff members in a timely manner
- Oversaw shift operations to create quality products that met company standards.
Education
Associate of Science in Culinary Arts -
La Cordon Bleu College of Culinary Arts Miami
Miramar, FL03.2009
Diploma in Medical Assistant -
Sanford Brown Institute
Lauderdale Lakes, FL08.2004
Skills
- Records Management
- Document Scanning
- Legal requirements
- Compliance Monitoring
- Physical Records Storage
- Clerical skills
- Customer Service
- Word Processing Software
- Electronic Filing System Organization
- Documentation Management
- Quality Assurance
- Expert Problem Solving
- Customer Relations
- Food Safety
- Kitchen Management Experience
- Culinary Experience
- Restaurant Management
Certification
- ServSafe Manager
- ServSafe Alcohol Certified
- Clinical Medical Assistant (CCMA)
References
References available upon request
Timeline
Official Records Specialist III
Clerk Of The Circuit Court And Comptroller
2024.04 - Current
Cafeteria Cook
Publix Warehouse Distribution Center
2020.09 - 2024.03
Asst Food & Beverage Manager
HMS Host
2015.10 - 2023.01
Shift Supervisor
HMS Host
2012.08 - 2015.10
Associate of Science in Culinary Arts -
La Cordon Bleu College of Culinary Arts Miami
Diploma in Medical Assistant -
Sanford Brown Institute
- ServSafe Manager
- ServSafe Alcohol Certified
- Clinical Medical Assistant (CCMA)
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