ROSALYN CORTES
Pembroke Pines
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Business Operations
University Of Miami Health System
07.2023 - Current
- Provided comprehensive administrative support to department staff.
- Reviewed cases to determine need for escalation.
- Communicated with patients in both English and Spanish, providing translation services where needed.
- Built strong relationships with patients and families for optimized care satisfaction.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Administrative Assistant
Fireline Farms
03.2023 - 07.2023
- Coordinated activities and events to create safe, positive and inclusive environment.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
- Managed daily calendars.
- Updated records with new information.
Administrative Assistant 3
Baptist Health South Florida
03.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Reconciled and managed credit card usage for direct leaders.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Clinical Administrative Assistant
University Of Miami Health System
03.2021 - 03.2022
- Advised office manager of problems and concerns and assisted with problem-solving.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored physician's work calendar and scheduled appointments, meetings and travel.
- Organized weekly staff meetings and logged minutes for corporate records.
Unit Secretary
University Of Miami Hospital
08.2020 - 03.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported unit staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Assistant Supervisor /Clinic Team Leader
University Of Miami Health System
04.2019 - 03.2020
- Managed team workload to reach production targets.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Senior Patient Access Representative
University Of Miami Health System
03.2018 - 03.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Associate of Arts - Health Care Administration
Florida National University
Hialeah, FL01.2019
Skills
- Ability to lead teams
- Effective team leader
- Problem-solving
- Complaint resolution
- Mail Handling
- Office Administration
Certification
- First Aid/CPR Certified
- BLS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Business Operations
University Of Miami Health System
07.2023 - Current
Administrative Assistant
Fireline Farms
03.2023 - 07.2023
Administrative Assistant 3
Baptist Health South Florida
03.2022 - 03.2023
Clinical Administrative Assistant
University Of Miami Health System
03.2021 - 03.2022
Unit Secretary
University Of Miami Hospital
08.2020 - 03.2021
Assistant Supervisor /Clinic Team Leader
University Of Miami Health System
04.2019 - 03.2020
Senior Patient Access Representative
University Of Miami Health System
03.2018 - 03.2019
Associate of Arts - Health Care Administration
Florida National University
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