Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosalyn Davis

Windsor,CT

Summary

Collaborative leader with dedication to partnering with coworkers to promote positive engagements. Documented strengths in building and maintaining relationships with stakeholders in dynamic, fast-paced settings. Insightful manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and and growth mindsets. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Effective leader and problem-solver.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Change Management

Cigna
04.2022 - Current
  • Obtained PROSCI Change Management Certification
  • Oversaw 5 change initiatives including 1 multiyear program portfolio book of work through implementation of critical change strategies for employee adoption and retention
  • Partnered with communications, key stakeholders, matrix business leaders and frontline leadership on robust communication planning and execution strategy
  • Performed impact assessments with business teams to understand needs and mitigate potential problems.
  • Built support for change throughout business unit through direct outreach strategies.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Change Manager Consultant

Roz's House
10.2021 - Current
  • Independent consultant: oversaw change management efforts in support of 4 contracted projects supporting data analytics, survey and focus group analysis, leadership profile design and podcasting ground up creation.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Developed solutions to address complex issues and operational gaps.
  • Managed internal and external client-facing relationships through transitional periods.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Manager, Learning and Development

Anthem
08.2014 - 09.2020
  • Provided strong leadership to empower team productivity and build high performing teams.
  • Consolidated course curriculum iterations by 60% streamline version control
  • Increased staff capacity 200% through a targeted cross-training strategy.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated hiring, firing, and promotions requests.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Recommended and implemented successful strategies to maximize revenue.
  • Produced staffing matrix to provide adequate coverage of department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

National Program Director

Anthem Insurance Company
01.2012 - 08.2014
  • Developed and implemented multi-year program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Supervised 300 matrix program staff, managing and evaluating performance to provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings; participated in program governance to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members, support organizations and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Business Change Manager

Anthem
01.2011 - 01.2012
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Built support for change throughout business unit through direct outreach strategies.

Business Analyst Manager

Anthem
02.2007 - 12.2010
  • Managed allocation of national team of Business Analyst to approved plan of record projects and small system change request.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Developed complex dashboard and reporting tools to track business performance metrics.

Senior Process Expert

Anthem Insurance Company
07.2002 - 03.2007
  • Evaluated current processes to develop improvement plans.
  • Gathered, documented, and modeled data to assess business trends.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Produced detailed and relevant reports for use in making business decisions.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Created and optimized records management strategies to coordinate and protect information.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Service Advocate

Anthem Insurance Company
07.2000 - 07.2002
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Education

No Degree - Economics

Wesleyan University
Middletown, CT

High School Diploma -

Suffield Academy
Suffield, CT
05.1996

Skills

  • Project Planning
  • Process Improvement
  • Budget Management
  • Staff Management
  • Employee Development
  • Schedule Management
  • Performance Tracking and Evaluation
  • Scheduling and Coordinating
  • Training and Development
  • Team Development
  • Goal Setting
  • Budget Administration
  • Administration and Reporting
  • Onboarding and Orientation
  • Hiring and Training
  • Work Planning and Prioritization
  • Business Planning
  • Performance Reviewing
  • Staff Development
  • Teamwork and Collaboration
  • Strategic Planning
  • Business Analysis and Reporting
  • MS Office
  • Idea Development and Brainstorming
  • Customer Relationship Management
  • Problem Resolution
  • Performance Evaluations
  • Team Leadership
  • Decision-Making

Certification

  • Prosci Change Management - March 2023

Timeline

Senior Change Management

Cigna
04.2022 - Current

Change Manager Consultant

Roz's House
10.2021 - Current

Senior Manager, Learning and Development

Anthem
08.2014 - 09.2020

National Program Director

Anthem Insurance Company
01.2012 - 08.2014

Business Change Manager

Anthem
01.2011 - 01.2012

Business Analyst Manager

Anthem
02.2007 - 12.2010

Senior Process Expert

Anthem Insurance Company
07.2002 - 03.2007

Customer Service Advocate

Anthem Insurance Company
07.2000 - 07.2002

No Degree - Economics

Wesleyan University

High School Diploma -

Suffield Academy

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Rosalyn Davis