Summary
Work History
Education
Skills
Timeline
Generic

Rosalyn Franks

Williston

Summary

Committed and hardworking team member with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable customer service representive offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Trustworthy and dedicated with six years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Work History

Commercial Cleaner

Maines Maid Service
02 2024 - 03 2024
  • Clean each and every home or office on my scheduled time
  • Contribute to hiring and training others
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Conducted regular inspections of team''s work quality to identify areas needing improvement or retraining opportunities for staff members.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Refilled soap dispensers and air fresheners in bathrooms.

Merchandiser

360 Premium
01 2024 - 02 2024
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Established strong vendor relationships to maintain and support business.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.

Drive-Thru Cashier

KFC Restaurant
01 2024 - 02 2024
  • Balanced cash drawer at beginning and close of shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Promoted company loyalty program to customers, increasing membership rates over time.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Followed company policies and procedures regarding cash handling.
  • Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
  • Assisted customers with menu items and accurate order fulfillment.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.

Cashier

McDonald's
10 2023 - 01 2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Wayne County High School
05.2019

Skills

  • Product Recommendations
  • Drawer balancing
  • Cash Handling
  • ID Verification
  • Payment Collection
  • Product restocking
  • Payment Processing
  • POS Systems
  • Returns processing
  • Customer Service
  • Cash Register Operation
  • Customer Assistance
  • Loyalty Program Promotion
  • Complex Problem-Solving
  • Written and verbal communication
  • Merchandise Restocking
  • Guest inquiries
  • Refunds and exchanges
  • Purchase assistance
  • Cash Management
  • Cash handling and management
  • Point of sale operation
  • Reports and documents
  • Cleaning and sanitizing
  • Product Knowledge
  • Cash Drawer Balancing
  • Currency counting
  • Proficient in Microsoft, Word, Excel, and spreadsheets
  • Staff Training
  • Customer service excellence
  • Professionalism and Courtesy
  • Reliability and punctuality
  • Work Ethic and Integrity
  • Basic Math Competence
  • Inventory Stocking
  • Coin and Currency Counting
  • Self Motivation
  • Written Communication

Timeline

Commercial Cleaner

Maines Maid Service
02 2024 - 03 2024

Merchandiser

360 Premium
01 2024 - 02 2024

Drive-Thru Cashier

KFC Restaurant
01 2024 - 02 2024

Cashier

McDonald's
10 2023 - 01 2024

High School Diploma -

Wayne County High School
Rosalyn Franks