Rosalyn Johnson

• Complete ISPs, monthly progress notes, and other necessary paperwork associated with managing a caseload.
• Provide co-facilitation to group counseling using Evidence-Based Practices as needed.
• Assist clients with defining and achieving realistic goals.
• Complete monthly reports
• Complete Medicaid quarterlies
• Provide Intensive-In Home counseling services to children.
• Provide mental health skill building services to adults.
• Review client cases.

Key Value: Demonstrate ability to manage regulatory-heavy documentation with zero tolerance for error.

• Accurately process and enter large volumes of work-order data into Maximo and related systems, ensuring data integrity and compliance with departmental standards.
• Verify, retrieve, and reconcile data across multiple platforms to support maintenance, operations, and supervisory staff.
• Prepare reports and documentation used for operational tracking and decision-making.
• Process and manage FOIA requests, ensuring legal compliance and timely responses. Follow up on requests from customers.
• Perform scanning, indexing, electronic filing, and document control functions with precision.
• Follow SOPs daily while meeting productivity and accuracy expectations.

Key Value: Trusted with sensitive data, compliance-driven documentation, and cross-department coordination in a municipal environment.

• Completed ISPs, monthly progress notes, and other necessary paperwork associated with managing a small caseload.
• Provided co-facilitation to group counseling using Evidence-Based Practices as needed.
• Assisted clients with defining and achieving realistic goals.
• Contributed to the ongoing assessment and treatment planning process through participation in daily reports, case reviews, and meetings.
• Identified discharged clients to conduct a follow-up session and connected to resources.
• Composed and conducted a survey for clients to share their experiences with OPT, IIH or MSB services.
• Reviewed client cases and analyzed if treatment is on track, if not, give recommendations.
• Conducted monthly audits of clinical charts.
• Attended off-site and on-site training in the development and improvement of the clinical department.
• Participated in weekly service coordination meetings/supervision for the continuum of care and monthly meetings.
• Conducted parenting support and education with IIH families.
• Assisted in identifying resources for clients to compose a resource manual.

• Performed basic office functions such as printing, scanning, faxing, and electronic filing.
• Adhered to confidentiality, state, federal, and HIPPA laws and guidelines regarding patient records and collections.
• Maintained the contract filing and management system.
• Communicated between patients, Doctors, office managers, lawyers, and courts regularly for the benefit of patients and practice.
• Trained and audited new employees.
• Assisted billing department with itemized procedures performed for patients and medical equipment/ documentation provided for patients.
• Followed up on requests from practices and patients, along with tasks assigned to myself and the team directly from management.
• Notated patient charts.
• Follow SOPs daily.

• Processed, attached & uploaded medical records to appropriate departments.
• Data Entry.
• Chart Messaging.
• Transferred Patients & Physicians to the proper department.

• Processed all invoices for billing.
• Placed business and scheduled conference calls.
• Ran errands and traveled to different job sites delivering supplies.
• Payroll.
• Supervised work crews.
• Processed orders for building materials.

• Operated multi-line phone systems to manage incoming calls efficiently.
• Assisted customers by providing accurate information and resolving inquiries promptly.
• Monitored call quality to uphold Verizon's high service standards consistently.
• Trained new staff on procedures and effective communication techniques regularly.
• Documented call details and customer interactions in the system for record-keeping.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Maintained updated records of customer interactions, transactions, comments and complaints.
• Routed calls to the correct department based on caller needs.
• Operated telephone switchboard to provide information, take messages and forward calls.
• Communicated effectively with other departments regarding customer concerns.