Rosalyn Little

Host

Olive Garden

04.2022 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Monitored seating area and checked restrooms regularly to keep spotless.
Streamlined check-in processes, reducing wait times for guests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.