Rosalyn McLean
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Staff Technician II
City of Norfolk
Norfolk, Virginia
08.2010 - Current
- Perform account management functions required to maintain Utility accounts in the City of Norfolk including processing bills, handling complaints, and billing inquiries.
- Analyze reports and provide high-volume data entry of sensitive and confidential customer information.
- Communicate with personnel and customers to resolve questions and complaints regarding customer accounts in a timely and efficient manner.
- Process all utility updates for accounts including creating and scheduling service orders, and billing adjustments.
- Maintain and retrieve files related to Water Utility Operations and maintenance.
- Attend meetings and training sessions as appropriate to enhance job knowledge and skills.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Support Specialist
Hurricane Fence Company
Norfolk, Virginia
08.2006 - 04.2009
- Provided computer support for the process of estimating, preparing and tracking documents.
- Executed word processing projects, including large-scale mailings, manuals, and bid reports.
- Processed invoices, purchase orders, expense reimbursements, and travel requests according to established guidelines.
- Performed all client updates and collections monitoring on all past due accounts including generating service orders and scheduled general maintenance calls.
- Maintained confidential records in accordance with company policies and procedures.
- Welcomed and greeted visitors and clients; handled all customer disputes and inquiries.
- Answered phones to screen calls and direct messages to appropriate staff members.
- Ensured accuracy of data entered into computer systems by verifying information prior to submission.
Education
Business Administration
Saint Augustine's University
Raleigh, NC05.2005
Skills
- Time Management
- Document Preparation
- Deadline Compliance
- File and Record Maintenance
- Work Planning and Prioritization
- Customer Service
- Attention to Detail
- Troubleshooting
Timeline
Staff Technician II
City of Norfolk
08.2010 - Current
Administrative Support Specialist
Hurricane Fence Company
08.2006 - 04.2009
Business Administration
Saint Augustine's University