ROSALYN MITCHELL
Lexington,SC
Summary
Quality Assurance Professional with a background in manufacturing, software testing, automation, and customer service. Skilled in developing and executing test cases, automating workflows, and improving system efficiency. Proven ability to enhance user experience and operational excellence through problem-solving, attention to detail, and analytical thinking. Knowledge of Playwright, WebdriverIO/Selenium, JavaScript, and Agile methodologies.
Overview
9
9
years of professional experience
Work History
Quality Assurance Associate I
The Ritedose Corporation
10.2021 - Current
- Enhanced efficiency by 25% by batching records and streamlining records management
- Improved workflow efficiency by 25% by implementing a systematic process using electronic databases
- Managed secure storage and maintenance of controlled documents
Remote Quality Engineer
Tripleten
06.2024 - 07.2024
- Increased testing efficiency by 25% by developing automated scripts using Playwright and TypeScript in Visual Studio
- Conducted comprehensive manual and exploratory testing of login modal
- Wrote detailed test cases to ensure alignment with Figma design specifications
- Authored a suite of 15 test cases to validate the login functionality, with a success rate of 60% identifying key areas for UI improvement and bug resolution
QA Engineer
Urban Routes
12.2023 - 01.2024
- Enhanced Urban Routes' reliability by 20% by developing and writing 50 comprehensive test cases
- Increased Urban Routes' order process efficiency by 20% through development of automated taxi ordering tests
- Improved project onboarding efficiency by 30% by adding Read.me File with descriptions of technologies and instructions by compiling comprehensive documentation
Packaging Associate
The Ritedose Corporation
03.2020 - 10.2021
- Improved packaging quality by 15% by ensuring all activities met the highest standards of quality and safety
- Improved production efficiency by 25% by implementing advanced line clearance procedures for 5 packaging lines, ensuring seamless transitions between runs
Clerk Associate
Bi-lo / Lowe's Foods
04.2019 - 01.2021
- Improved customer satisfaction by 25% by acting as a liaison between guests and management, resolving customer concerns
- Streamlined product receiving by 20% by collaborating with colleagues and operating as a cohesive team
Customer Service Deli Associate
Walmart
03.2016 - 10.2018
- Increased deli sales by 15% through improved customer engagement and upselling techniques
- Handled 150 customer queries daily, ensuring a high level of accuracy and customer satisfaction
- Achieved a 30% reduction in food waste by optimizing stock management and monitoring expiration dates
Education
Certification - QA Engineer
Tripleten
Newburyport, MA05.2024
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ03.2017
Skills
- Programming Languages : Java, Python, TypeScript, JavaScript, JSON, XML, SQL
- Testing tools : Regression Testing, Exploratory Testing, Test Automation, Performance Testing, Selenium, Playwright, WebdriverIO, Postman, SoapUI, API Testing, Black box testing, Smoke testing
- Quality Assurance Practices: Quality Management Systems (QMS), Good Manufacturing Practice (GMP), Test Design, Test Cases, Debug
- Development & Frameworks : Agile, SDLC, Nodejs, Android Studio, Mobile Emulator
- Mobile and Operating Systems : Mobile Operating Systems (Android, iOS), Windows
- Project Management and Collaboration Tools : Atlassian Jira, Google Suite, Microsoft Office (Excel, PowerPoint, Word), Adobe Acrobat 2017
- Databases : PostgreSQL, Git, GitHub
Soft Skills
Collaboration, Problem Solving, Analytical, Adaptability, Customer Service, Attention to Detail, Sales, Interpersonal
Find Me Online
LinkedIn:
http://linkedin.com/in/rosalyn-mitchell-37a413b3
GitHub:
https://github.com/rosalynmitchell
Jira Projects:
https://rosalynmitchell.atlassian.net/jira/software/c/projects/RM/issues
QA Engineer Projects:
https://docs.google.com/document/d/1V8XWOCb1Y7gMwL0GvUbHZDJFyODozZ6gaDAgXMwjT1Y/edit
Timeline
Remote Quality Engineer
Tripleten
06.2024 - 07.2024
QA Engineer
Urban Routes
12.2023 - 01.2024
Quality Assurance Associate I
The Ritedose Corporation
10.2021 - Current
Packaging Associate
The Ritedose Corporation
03.2020 - 10.2021
Clerk Associate
Bi-lo / Lowe's Foods
04.2019 - 01.2021
Customer Service Deli Associate
Walmart
03.2016 - 10.2018
Certification - QA Engineer
Tripleten
Bachelor of Science - Business Administration
University of Phoenix
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