Rosalyn Moore
Summary
Seasoned HR Manager with a proven track record at Miracle Hill Nursing Home, specializing in recruitment strategies and talent acquisition. Achievements include improving hire rates and reducing churn. Skilled in Technical Issue Resolution, Mediation, and Human Resource Management Systems, fostering cross-functional collaboration for staffing optimization and employee satisfaction.
Overview
28
28
years of professional experience
Work History
Internal Support Rep
Loyalty Aspire
Alpharetta, GA
10.2021 - Current
- Maintained detailed records of customer interactions in a CRM system.
- Adhered to company policies and procedures while providing excellent customer service.
- Performed product training sessions with front line agents as needed.
- Provided follow up communication after resolving an issue to ensure satisfaction was achieved.
- Provided technical support to customers via phone, email, and chat.
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Resolved escalated customer complaints in a timely manner.
- Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
Recruiter
McMillon Cleaning Services
Tallahassee, FLORIDA
12.1996 - 06.2021
- Sourced and screened potential candidates for open positions.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Identified best practices for recruiting process improvement.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided ongoing support throughout the entire recruitment life cycle processes.
Human Resources Manager
Miracle Hill Nursing Home
Tallahassee, Florida
10.2014 - 05.2020
- Developed and implemented recruitment strategies to attract qualified candidates.
- Recruited new employees and built relationships, driving visibility.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Education
Some College (No Degree) - Business Administration And Management
Tallahassee Community College
Tallahassee, FLSkills
- Technical Issue Resolution
- Mediation Expertise
- Staffing optimization
- Onboarding and Orientation
- Staffing and recruiting professional
- Microsoft Office proficiency
- Personnel information systems
- Recruitment Oversight
- Cross-Functional Collaboration
- Talent Acquisition
- Pre-Employment Screening
- Human Resource Management Systems
References
References are available upon request.
Timeline
Internal Support Rep
Loyalty Aspire
10.2021 - Current
Human Resources Manager
Miracle Hill Nursing Home
10.2014 - 05.2020
Recruiter
McMillon Cleaning Services
12.1996 - 06.2021
Some College (No Degree) - Business Administration And Management
Tallahassee Community College
Similar Profiles
JUSTIN R. HOLLINSJUSTIN R. HOLLINS
Call Center Supervisor at Aspire Loyalty Group / BakktCall Center Supervisor at Aspire Loyalty Group / Bakkt
Marnie TaylorMarnie Taylor
Senior Quality Assurance Specialist at Bakkt LLC (Aspire Loyalty Travel)Senior Quality Assurance Specialist at Bakkt LLC (Aspire Loyalty Travel)
ASHU PANWARASHU PANWAR
Senior Software Developer at Sigma Loyalty GroupSenior Software Developer at Sigma Loyalty Group