Rosalyn Moore
Brunswick,GA
Summary
With over a decade of experience in the housekeeping industry, this candidate brings a wealth of knowledge and expertise to ensure exceptional cleanliness and organization. Their familiarity with paperwork and computer systems allows them to efficiently manage administrative tasks, ensuring smooth operations. Additionally, they have successfully taken on supervisor duties, overseeing and motivating a team to deliver outstanding results. Furthermore, their front desk experience has honed their customer service skills, enabling them to provide exceptional support and assistance to guests.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
B&OJV
12.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Housekeeper
B&O JV
07.2019 - Current
- Detailed cleaning
- Working well with others
- Lifting at times
- Paying attention to details
- Following directions
Housekeeper
SRM Group
07.2016 - 07.2019
- Detailed Cleaning of dorm rooms
- Lifting
- Following directions
- Working with others
Housekeeper
Comfort Suites
12.2012 - 06.2017
- Detailed cleaning
- Working with others
- Lifting at times
- Paying attention to details
- And following instructions
- Supervising others when directed to
- Two years front desk
Independent cleaning
self-employed
10.2008 - 08.2010
- Cleaning private homes
- Cleaning some business spaces
Activity Director
SEGHS
08.2006 - 09.2008
- Planning events
- Decorating
- Working with patients
- Some cleaning
CNA - Certified Nursing Assistant
SEGHS
05.2001 - 08.2006
- Taking care of patients
- Checking vitals
- Cleaning of the patient’s area
Education
High school diploma - Required
Brunswick Hogh
Brunswick, GA05.1999
Skills
- Custodial Experience
- Kitchen Experience
- Commercial Cleaning
- Residential Cleaning
- Cleaning Experience (10 years)
- Hospital Experience
- Event Planning
- Home Care
- Laundry
- Senior Care
- Time Management
Timeline
Housekeeping Supervisor
B&OJV
12.2022 - Current
Housekeeper
B&O JV
07.2019 - Current
Housekeeper
SRM Group
07.2016 - 07.2019
Housekeeper
Comfort Suites
12.2012 - 06.2017
Independent cleaning
self-employed
10.2008 - 08.2010
Activity Director
SEGHS
08.2006 - 09.2008
CNA - Certified Nursing Assistant
SEGHS
05.2001 - 08.2006
High school diploma - Required
Brunswick Hogh
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