Rosalyn Morales
Deltona
Summary
Dedicated and experienced personal shopper skilled in selecting, packing, and delivering orders. Results-oriented and efficient with a strong focus on promoting products and boosting revenue through effective sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to customers. A multi-talented sales assistant adept at handling any store department with a talent for inventory management and documentation. Ambitious in advancing personal expertise and improving company sales performance.
Overview
24
24
years of professional experience
Work History
CSR
Intouchcx
Altamonte Springs, FL
02.2025 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
CSR
Shotvet
Longwood, FL
10.2024 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Personal Shopper
Sams Club Distribution
Deltona, FL
05.2011 - 08.2024
- Fulfilling customer orders
- Dispensing orders outside
- Customer service
- Answering phone calls
- Assisted customers in selecting items that met their individual needs and preferences.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
Retail Sales Associate
Ross Dress for Less
Sanford, Florida
07.2006 - 08.2007
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Stocked shelves with merchandise according to company standards.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Sales Associate
Hollywood Video
Deltona, Florida
12.2002 - 10.2004
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Accounting
Malqui income tax
Paterson, New Jersey
08.2001 - 06.2002
- Maintained detailed documentation regarding all accounting transactions.
- Generated accounting entries for completed payments.
- Provided guidance on complex accounting issues such as revenue recognition, lease accounting, equity compensation plans.
- Developed processes for more efficient accounting operations.
- Provided administrative support to accounting team members.
- Analyzed financial reports generated by accounting software programs such as QuickBooks or Peachtree Accounting Software.
- Verified accuracy of data entered into computerized accounting systems such as QuickBooks or Peachtree Accounting Software.
- Inputted data into accounting software programs.
- Applied regular updates to accounting database.
- Identified cost savings opportunities within accounting processes.
- Performed data entry into accounting software programs.
- Performed detailed accounting reconciliations.
- Processed invoices using automated accounting systems.
- Maintained accurate accounting records of all disbursements.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Provided technical assistance regarding accounting issues such as revenue recognition, lease classification, income tax accounting.
Education
Pine Ridge High School
Deltona, FLSkills
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Planning and Organization
- Attention to Detail
- Relationship Building
- Customer Service
- Prioritizing Orders
- Decision-Making
- Online Order Processing
- Documentation And Reporting
- Verifying Order Accuracy
- Strong interpersonal skills
- Sales expertise
- Payment Processing
- Delivery procedures
- Mobile ordering understanding
- Merchandise Selection
- Product Knowledge
- Delivery Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR
Intouchcx
02.2025 - Current
CSR
Shotvet
10.2024 - 02.2025
Personal Shopper
Sams Club Distribution
05.2011 - 08.2024
Retail Sales Associate
Ross Dress for Less
07.2006 - 08.2007
Sales Associate
Hollywood Video
12.2002 - 10.2004
Accounting
Malqui income tax
08.2001 - 06.2002
Pine Ridge High School