Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosalyn Morales

Deltona

Summary

Dedicated and experienced personal shopper skilled in selecting, packing, and delivering orders. Results-oriented and efficient with a strong focus on promoting products and boosting revenue through effective sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to customers. A multi-talented sales assistant adept at handling any store department with a talent for inventory management and documentation. Ambitious in advancing personal expertise and improving company sales performance.

Overview

24
24
years of professional experience

Work History

CSR

Intouchcx
02.2025 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

CSR

Shotvet
10.2024 - 02.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Personal Shopper

Sams Club Distribution
05.2011 - 08.2024
  • Fulfilling customer orders
  • Dispensing orders outside
  • Customer service
  • Answering phone calls
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Secured and stored items until customer pickup.
  • Asked store associates for help locating missing products.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.
  • Satisfied customers with quick, accurate service under tight deadlines.

Retail Sales Associate

Ross Dress for Less
07.2006 - 08.2007
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Organized displays to attract customers and promote sales.
  • Processed returned merchandise according to company policies.
  • Demonstrated knowledge of store products and services.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Provided product information and answered customer questions.
  • Inspected purchased items for defects before handing them over to customers.
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves with merchandise according to company standards.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Sales Associate

Hollywood Video
12.2002 - 10.2004
  • Demonstrated product features and benefits for customers' needs.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in market place.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Accounting

Malqui income tax
08.2001 - 06.2002
  • Maintained detailed documentation regarding all accounting transactions.
  • Generated accounting entries for completed payments.
  • Provided guidance on complex accounting issues such as revenue recognition, lease accounting, equity compensation plans.
  • Developed processes for more efficient accounting operations.
  • Provided administrative support to accounting team members.
  • Analyzed financial reports generated by accounting software programs such as QuickBooks or Peachtree Accounting Software.
  • Verified accuracy of data entered into computerized accounting systems such as QuickBooks or Peachtree Accounting Software.
  • Inputted data into accounting software programs.
  • Applied regular updates to accounting database.
  • Identified cost savings opportunities within accounting processes.
  • Performed data entry into accounting software programs.
  • Performed detailed accounting reconciliations.
  • Processed invoices using automated accounting systems.
  • Maintained accurate accounting records of all disbursements.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Provided technical assistance regarding accounting issues such as revenue recognition, lease classification, income tax accounting.

Education

Pine Ridge High School
Deltona, FL

Skills

  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Planning and Organization
  • Attention to Detail
  • Relationship Building
  • Customer Service
  • Prioritizing Orders
  • Decision-Making
  • Online Order Processing
  • Documentation And Reporting
  • Verifying Order Accuracy
  • Strong interpersonal skills
  • Sales expertise
  • Payment Processing
  • Delivery procedures
  • Mobile ordering understanding
  • Merchandise Selection
  • Product Knowledge
  • Delivery Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CSR

Intouchcx
02.2025 - Current

CSR

Shotvet
10.2024 - 02.2025

Personal Shopper

Sams Club Distribution
05.2011 - 08.2024

Retail Sales Associate

Ross Dress for Less
07.2006 - 08.2007

Sales Associate

Hollywood Video
12.2002 - 10.2004

Accounting

Malqui income tax
08.2001 - 06.2002

Pine Ridge High School

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Rosalyn Morales