Rosalyn Olivero
CLIFTON
Summary
Dry Cleaner with outstanding background meeting customer needs for cleaning, repairing and caring for clothing and other items. Effective at operating dry cleaning equipment, mending various materials and carefully pressing dress clothing. Committed to working quickly while remaining organized.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Dry Cleaner
saveway cleaner
CLIFTON
03.2025 - Current
- Inspected garments for stains and damage prior to cleaning process.
- Maintained cleanliness and organization of work area and equipment.
- Provided excellent customer service by addressing inquiries and concerns.
- Managed inventory of cleaning supplies and chemicals efficiently.
- Trained new staff on proper cleaning techniques and safety protocols.
- Ensured compliance with safety regulations in handling hazardous materials.
- Greeted customers, collected items, and recorded contact information.
- Neatly hung or folded items and bagged for customers.
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
manger
villa roma
CLIFTON
06.2019 - 01.2025
- Resolved customer complaints by providing prompt and effective solutions to issues.
- Managed inventory levels, ensuring timely orders and reducing waste effectively.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations to ensure smooth service delivery at Villa Roma.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented new processes to enhance efficiency in restaurant management operations.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
Food Preparation Worker
Edible Arrangements
01.2022 - 02.2023
- Prepared fruit arrangements using fresh produce and decorative elements.
- Managed inventory of supplies to maintain stock levels for daily operations.
- Assembled and packaged orders efficiently for timely delivery to customers.
- Maintained cleanliness and organization of workstations following food safety standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Worked in fast-paced, ever-changing environment.
- Re-stocked, organized and arranged service and food stations.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Ensured that all health regulations regarding food handling were followed during preparation process.
customer services
supermarket plus
Paterson
01.2016 - 04.2018
- Integrated third-party APIs into existing customer services as needed.
- Maintained accurate records of customer services rendered using salon software program.
- Assisted in developing policies and procedures related to customer services processes.
- Provided feedback on the efficiency of the customer services process.
- Conducted periodic reviews of existing processes related to customer services and made recommendations for improvements.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed strategies to increase efficiency and reduce costs associated with providing customer services.
- Configured application servers for hosting customer services.
- Maintained accurate records of customer services provided in the salon's computer system.
- Maintained accurate records of customer services provided.
- Assisted in developing policies and procedures related to customer services operations.
- Performed maintenance on existing networks to ensure optimal performance of customer services.
- Submitted reports detailing daily actions, customer services issues and notable incidents.
- Upheld high standards of customer services by responding to inquiries, needs, and problems.
- Cultivated long-term relationships with clients through excellent customer services practices.
- Researched emerging technologies that can help enhance the quality of customer services offered.
Education
Cosmetology - Cosmetology
Parisian Cosmetology
Hackensack, NJ 09.2023 - 06.2024
Clifton High School
CLIFTON, NJSkills
- Stain removal
- Garment inspection
- Chemical handling
- Equipment maintenance
- Training and mentoring
- Safety compliance
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Safety procedures
- Scheduling appointments
- Workplace cleanliness
- Inventory tracking
Languages
Spanish
Professional
Timeline
Dry Cleaner
saveway cleaner
03.2025 - Current
Cosmetology - Cosmetology
Parisian Cosmetology
09.2023 - 06.2024
Food Preparation Worker
Edible Arrangements
01.2022 - 02.2023
manger
villa roma
06.2019 - 01.2025
customer services
supermarket plus
01.2016 - 04.2018
Clifton High School