Rosalyn Robinson
163 Bald Head Island Dr,NC
Summary
Results-oriented professional skilled in operations management and business planning. Experienced in developing training programs and facilitating partnerships that enhance service quality and drive business expansion. Committed to optimizing team performance and operational efficiency.
Overview
21
21
years of professional experience
Work History
Owner Operator
Just That Cleaning Services
Garner, NC
02.2014 - Current
- Directed daily operations to maintain consistent quality and enhance service delivery.
- Developed and implemented training programs to ensure new staff adherence to best practices and safety protocols.
- Trained and motivated employees to perform daily business functions.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.'
Mail Room Clerk
Non Appropriated Funds
Hohenfels Germany
01.2009 - 04.2013
- Oversaw customer service operations for shipping and mailing, managing increased demand effectively. Coordinated daily mail sorting and distribution processes to improve efficiency and precision.
- Managed inventory oversight and upheld accurate records to facilitate efficient logistics operations.
- Facilitated interdepartmental collaboration to guarantee prompt delivery of sensitive documents.
- Developed and executed streamlined procedures for mail handling, resulting in improved operational speed.
- Managed high volumes more than 50 customer interactions and shipping processes to uphold postal service standards.
Exceptional Children Transportation Driver
Majestic Mobility Services
Fayetteville, NC
08.2007 - 06.2009
- Implemented safety measures and ensured compliance standards while transporting students with special needs to facilitate secure travel.
- Facilitated a positive atmosphere by monitoring student behavior and providing necessary support during transit.
- Managed route navigation to accommodate dynamic schedules and varying student requirements.
- Cultivated student satisfaction by upholding a clean, comfortable, and organized bus environment.
- Navigated challenging student behavior situations with patience, empathy, and effective problem-solving skills to ensure safety for all participants.
Creative Minds Childs Care
Rosalyn Robinson
Fayetteville, NC
03.2005 - 04.2009
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Demonstrated ability to work independently and collaboratively to enhance team dynamics.
- Adapted rapidly to new situations to enhance team efficiency and project outcomes.
Flight Coordinator
Duffs Aircraft Services
Raeford, NC
03.2007 - 02.2009
- Assisted over 100 passengers and crew members during a single flight.Coordinated flight schedules to optimize aircraft availability and minimize downtime.
- Managed communication between pilots, ground crew, and clients to ensure seamless operations.
- Led the development and implementation of operational procedures, enhancing safety and efficiency in flight operations.
- Serviced more than 100 passengers and staff during one flight
- Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication channels.
Education
High School Diploma -
Red Springs High School
Red Springs, NC06-1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Operations oversight
- Negotiation
- Inventory management
- Business operations management
- Risk management
- Vendor negotiation
- Customer service
- Shipping and packaging
- Route logs
- Verbal and written communication
Timeline
Owner Operator
Just That Cleaning Services
02.2014 - Current
Mail Room Clerk
Non Appropriated Funds
01.2009 - 04.2013
Exceptional Children Transportation Driver
Majestic Mobility Services
08.2007 - 06.2009
Flight Coordinator
Duffs Aircraft Services
03.2007 - 02.2009
Creative Minds Childs Care
Rosalyn Robinson
03.2005 - 04.2009
High School Diploma -
Red Springs High School