Rosalyn Rodriguez
Spanaway,WA
Summary
Hardworking, highly motivated, knowledgeable, and dedicated professional with almost 7 years of military service and extensive experience in the hospitality industry. I handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Specialties include strong communication and interpersonal skills, leading teams, employee development, maximizing personnel retention, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PETROLEUM SUPPLY SPECIALIST - E6/Staff Sergeant
United States Army
04.2018 - 12.2024
- Rank: E4/Specialist April 2018 - August 2021
- Rank: E5/Sergeant September 2021 - June 2024
- Rank: E6/Staff Sergeant July 2024 - Present
- Identified potential areas where cost savings could be achieved through improved efficiency in procurement processes
- Created reports detailing usage levels, inventory levels, cost analysis, and other relevant data related to petroleum supplies
- Trained subordinate personnel in the safe operation of equipment as well as general safety procedures
- Planned daily operations related to delivering, receiving, storing, and distributing petroleum supplies within budget parameters set forth by leadership
- Performed field and combat activities
- Assisted with event planning activities such as conferences or meetings
- Participated in strategic planning sessions with executive leadership teams
- Developed innovative solutions to address challenging planning problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Provided referrals for additional services such as counseling or career coaching when needed
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Promoted, built and maintained good customer relations and assisted with contract retention.
- Evaluated final products to verify compliance with work orders and detect defects.
- Handled data updates and support aspects to meet evolving standards.
- Followed up to assess and report corrective action completion or progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
CUSTOMER SERVICE SPECIALIST
Knoah Solutions
11.2017 - 04.2018
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Assisted customers with product selection by providing detailed information on features and benefits of various products or services
- Developed effective relationships with customers through active listening, problem-solving, and follow-up communication
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes
- Collaborated closely with other departments such as sales and technical support teams to provide superior customer service experience
- Analyzed call center metrics such as average handle time and first contact resolution rate
- Assisted with mentoring new employees during and after training
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
PLAYERS CLUB REPRESENTATIVE
Railroad Pass Hotel
07.2017 - 11.2017
- Performed cashiering duties such as cashing checks or redeeming coupons for gaming chips or tickets
- Handled escalated customer inquiries in a professional manner while adhering to departmental policies and procedures
- Processed new member enrollments, redemptions, point-of-sale transactions, promotional entries, adjustments to accounts, and other related activities
- Maintained communication with other departments concerning changes in promotions or operational procedures affecting the Player's Club area
- Proficiently operated multiple computer applications to process player transactions, including player tracking systems
- Developed strong customer service skills through daily interactions with players and guests
- Maintained confidentiality of all sensitive information concerning players' personal data and account information
- Actively promoted upcoming events within the casino property by engaging customers during their visits at the Player's Club desk
- Ensured accurate maintenance of all files relating to Players Club membership records
- Generated reports from computer system regarding Player's Club points earned, redeemed, expired
- Provided exceptional guest service experiences by accurately answering questions and resolving issues in a timely manner
- Utilized problem-solving skills to resolve any discrepancies between actual revenue collected versus expected revenue collected.
BARISTA
Starbucks Rustan Coffee Corporation
06.2015 - 02.2017
- Presented and explained drink menu, answering questions to educate customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Kept detailed records of sales transactions using POS systems for accurate accounting purposes
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
- Adhered to all health codes while preparing specialty beverages according to company specifications
- Managed inventory levels through regular cycle counts to ensure adequate supply levels
- Trained incoming staff members on proper operation of brewing equipment and drink recipes
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Operated cash registers and handled cash and card transactions
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Continually updated knowledge on industry trends related to specialty coffees, teas, and products
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Provided exceptional customer service by anticipating customer needs before they arise
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
Education
BACHELOR OF SCIENCE (B.S.) IN HOSPITALITY ADMINISTRATION AND MANAGEMENT -
Far Eastern University
Manila, Philippines05.2016
Skills
- Leadership
- Supervision and Mentoring
- Discipline Development
- Management
- Communication
- Critical Thinking
- Time Management
- Multitasking Abilities
Certification
Black Belt Certificate in Lean Six Sigma
Awards
- 2 Army Commendation Medal
- 3 Army Achievement Medal
- 2 Army Good Conduct Medal
- 4 Certificate of Achievement
- Top 14 of 199 in Basic Leaders Course
- Top 1 of 19 in Advanced Leaders Course
References
- Patricia Elder
US Army Captain
Email: pelder@citadel.edu
Phone: (843) 934-2826
- Lyra Lebronbrown
Inspector General NCO
Master Sergeant
Email: lyra.p.lebronbrown.mil@army.mil
Phone: (312) 912-3281
- Atlantis Johnson
Company First Sergeant
Supervisor
Email: atlantis.l.johnson.mil@army.mil
Phone: (618) 581-7351
Timeline
PETROLEUM SUPPLY SPECIALIST - E6/Staff Sergeant
United States Army
04.2018 - 12.2024
CUSTOMER SERVICE SPECIALIST
Knoah Solutions
11.2017 - 04.2018
PLAYERS CLUB REPRESENTATIVE
Railroad Pass Hotel
07.2017 - 11.2017
BARISTA
Starbucks Rustan Coffee Corporation
06.2015 - 02.2017
BACHELOR OF SCIENCE (B.S.) IN HOSPITALITY ADMINISTRATION AND MANAGEMENT -
Far Eastern University
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