Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

ROSALYN RODRIGUEZ

Spanaway,WA

Summary

Hardworking, highly motivated, knowledgeable, and dedicated professional with seven years of military service and extensive experience in the hospitality industry. I handle multiple projects simultaneously, with a high degree of accuracy; I am a detail-oriented team player with strong organizational skills. Specialties include strong communication and interpersonal skills, team leadership, employee development, personnel retention optimization, effective time management, and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PETROLEUM SUPPLY SPECIALIST - E6/Staff Sergeant

US Army Reserve
JBLM, WA
04.2018 - Current
  • Served seven years on active duty, currently serving in the US Army reserves.
  • Identified potential areas where cost savings could be achieved through improved efficiency in procurement processes
  • Created reports detailing usage levels, inventory levels, cost analysis, and other relevant data related to petroleum supplies
  • Trained subordinate personnel in the safe operation of equipment as well as general safety procedures
  • Planned daily operations related to delivering, receiving, storing, and distributing petroleum supplies within budget parameters set forth by leadership
  • Performed field and combat activities
  • Assisted with event planning activities such as conferences or meetings
  • Participated in strategic planning sessions with executive leadership teams
  • Developed innovative solutions to address challenging planning problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Provided referrals for additional services such as counseling or career coaching when needed
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Promoted, built and maintained good customer relations and assisted with contract retention.
  • Evaluated final products to verify compliance with work orders and detect defects.
  • Handled data updates and support aspects to meet evolving standards.
  • Followed up to assess and report corrective action completion or progress.
  • Offered supportive counseling and crisis intervention to individuals in crisis.

CUSTOMER SERVICE SPECIALIST

Knoah Solutions
Henderson, NV
11.2017 - 04.2018
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Assisted customers with product selection by providing detailed information on features and benefits of various products or services
  • Developed effective relationships with customers through active listening, problem-solving, and follow-up communication
  • Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes
  • Collaborated closely with other departments such as sales and technical support teams to provide superior customer service experience
  • Analyzed call center metrics such as average handle time and first contact resolution rate
  • Assisted with mentoring new employees during and after training
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

PLAYERS CLUB REPRESENTATIVE

Railroad Pass Hotel
Henderson, NV
07.2017 - 11.2017
  • Performed cashiering duties such as cashing checks or redeeming coupons for gaming chips or tickets
  • Handled escalated customer inquiries in a professional manner while adhering to departmental policies and procedures
  • Processed new member enrollments, redemptions, point-of-sale transactions, promotional entries, adjustments to accounts, and other related activities
  • Maintained communication with other departments concerning changes in promotions or operational procedures affecting the Player's Club area
  • Proficiently operated multiple computer applications to process player transactions, including player tracking systems
  • Developed strong customer service skills through daily interactions with players and guests
  • Maintained confidentiality of all sensitive information concerning players' personal data and account information
  • Actively promoted upcoming events within the casino property by engaging customers during their visits at the Player's Club desk
  • Ensured accurate maintenance of all files relating to Players Club membership records
  • Generated reports from computer system regarding Player's Club points earned, redeemed, expired
  • Provided exceptional guest service experiences by accurately answering questions and resolving issues in a timely manner
  • Utilized problem-solving skills to resolve any discrepancies between actual revenue collected versus expected revenue collected.

BARISTA

Starbucks Rustan Coffee Corporation
Cavite, Philippines
06.2015 - 02.2017
  • Presented and explained drink menu, answering questions to educate customers
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Kept detailed records of sales transactions using POS systems for accurate accounting purposes
  • Accomplished new and different drink requests, enhancing coffee shop reputation
  • Maintained an efficient workflow by restocking supplies as needed throughout the day
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
  • Adhered to all health codes while preparing specialty beverages according to company specifications
  • Managed inventory levels through regular cycle counts to ensure adequate supply levels
  • Trained incoming staff members on proper operation of brewing equipment and drink recipes
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Operated cash registers and handled cash and card transactions
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
  • Continually updated knowledge on industry trends related to specialty coffees, teas, and products
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
  • Provided exceptional customer service by anticipating customer needs before they arise
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.

Education

BACHELOR OF SCIENCE - HOSPITALITY ADMINISTRATION AND MANAGEMENT

Far Eastern University
Manila, Philippines
03-2016

Skills

  • Leadership
  • Supervision and Mentoring
  • Discipline Development
  • Management
  • Communication
  • Critical Thinking
  • Time Management
  • Multitasking Abilities

Certification

  • Black Belt Certificate in Lean Six Sigma
  • Human Resources Certification Institute (HRCI) Human Resources Associate Certificate

References

Patricia Elder, US Army Captain Veteran

  • Email: pelder@citadel.edu
  • Phone: (843) 934-2826

Lyra Lebronbrown, Inspector General NCO Master Sergeant, 

  • Email: lyra.p.lebronbrown.mil@army.mil
  • Phone: (312) 912-3281

Atlantis Johnson, Company First Sergeant Sergeant Supervisor, 

  • Email: atlantis.l.johnson.mil@army.mil
  • Phone: (618) 581-735

Awards

  • 2 Army Commendation Medal
  • 3 Army Achievement Medal
  • 2 Army Good Conduct Medal
  • 4 Certificate of Achievement
  • Top 14 of 199 in Basic Leaders Course (Military Education)
  • Top 1 of 19 in Advanced Leaders Course (Military Education)

Timeline

PETROLEUM SUPPLY SPECIALIST - E6/Staff Sergeant

US Army Reserve
04.2018 - Current

CUSTOMER SERVICE SPECIALIST

Knoah Solutions
11.2017 - 04.2018

PLAYERS CLUB REPRESENTATIVE

Railroad Pass Hotel
07.2017 - 11.2017

BARISTA

Starbucks Rustan Coffee Corporation
06.2015 - 02.2017

BACHELOR OF SCIENCE - HOSPITALITY ADMINISTRATION AND MANAGEMENT

Far Eastern University

Similar Profiles

CREATE PROFILE