Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalyn Thomas

Houston

Summary

Detail-oriented team member with over 6 years of experience in legal support and operations, including 4 years at Steno. Proven ability to take initiative and enhance operational clarity in dynamic environments. Expertise in remote collaboration, task coordination, and frontline support. Committed to advancing into a leadership role by developing systems and mentoring peers to improve customer support.

Overview

11
11
years of professional experience

Work History

Production Associate

Steno
Remote
11.2020 - Current
  • Trained new production hires on tools, processes, and expectations to enhance onboarding efficiency.
  • Served as primary resource for team inquiries, clarifying workflows and addressing blockers.
  • Collaborated with leadership to streamline onboarding documentation and processes.
  • Maintained production inboxes, prioritized requests, and ensured team responsiveness.
  • Facilitated seamless intake for attorneys and clients while ensuring timely follow-through on jobs.

Senior Executive Administrative Assistant

Nike-The Mom Project
Remote
12.2021 - 12.2022
  • Submitted invoices for payment processing in compliance with company policy.
  • Organized corporate events by scheduling speakers, coordinating catering, and managing supplies.
  • Prepared meeting agendas and organized materials for conferences and various events.
  • Managed daily administrative tasks, including calls, emails, and calendar coordination.

Administrative Assistant

Stoller
Houston
07.2017 - 03.2020
  • Managed inboxes, scheduled meetings, and handled follow-ups for a small team.
  • Crafted clear communications and maintained organized digital records.
  • Greeted visitors professionally, addressing inquiries and directing them to proper personnel.
  • Coordinated travel arrangements and distributed details to relevant staff.
  • Oversaw office supplies inventory and placed orders as needed.
  • Assisted in planning special events by arranging catering, securing venues, and ordering promotional materials.
  • Provided comprehensive administrative support to executive team, including calendar management.

Administrative Assistant

Houston Housing Authority
Houston
05.2014 - 07.2017
  • Delivered high-volume customer support for public housing inquiries via phone and email.
  • Cleared six-month backlog within two months, establishing an organized tracking system.
  • Logged detailed client notes and case actions in internal systems for compliance.
  • Demonstrated empathy and professionalism while assisting vulnerable populations.

Education

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Legal administrative support
  • Meeting planning
  • Executive support
  • Calendar management
  • Superior customer service
  • Corporate law
  • Legal document preparation
  • Document control support
  • Team building
  • Post-hire check-ins
  • Employee onboarding

Timeline

Senior Executive Administrative Assistant

Nike-The Mom Project
12.2021 - 12.2022

Production Associate

Steno
11.2020 - Current

Administrative Assistant

Stoller
07.2017 - 03.2020

Administrative Assistant

Houston Housing Authority
05.2014 - 07.2017

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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