Rosalyn Wells
logistics Management
Denton,TX
Summary
Proven Material Handler and Customer Service Representative with a track record of enhancing operational efficiency and customer satisfaction at Frito Lay and Amazon. Expert in logistics and supply chain distribution, coupled with exceptional teamwork and collaboration skills. Achieved significant improvements in inventory management and customer loyalty through meticulous attention to detail and proactive problem-solving. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Handler
Frito Lay
01.2015 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service Representative
Amazon
03.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Logistics Management
University of Phoenix
Tempe, AZ03.2024
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05.2023
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Workplace Cleanliness
- Package handling
- Warehouse Operations
- Attention to Detail
- Shipping and receiving
- Materials handling and transport
- Customer Service
- Teamwork and Collaboration
- Warehouse Safety
- Truck loading and unloading
- Pallet Jack Operation
- Material packaging
- Assembly and production
- Clean Background Check
- Materials Management
- Hand Trucks and Dollies
Certification
Logistics Management
Timeline
Customer Service Representative
Amazon
03.2016 - 05.2018
Material Handler
Frito Lay
01.2015 - Current
Bachelor of Science - Logistics Management
University of Phoenix
Associate of Arts - Business Administration And Management
University of Phoenix
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