ROSALYN J. HURST
Summary
With over 20 years of experience across clinical care, behavioral health, and public health, I bring a comprehensive, systems-informed perspective to care coordination, client support, and health navigation. From trauma-informed recovery to crisis intervention and chronic condition management, I’ve worked across the continuum to advocate for timely, culturally responsive care—particularly for high-need and underserved populations.
Overview
15
15
years of professional experience
10
10
Certification
4
4
years of post-secondary education
Work History
Senior 988 Lifeline Quality Coordinator
988 Suicide & Crisis Lifeline
Remote, US
09.2022 - Current
- Streamlined operational processes to enhance efficiency and boost quality performance across support services.
- Conduct daily evaluations using evidence-based rubrics; provide individualized clinical feedback to enhance crisis worker proficiency in suicide risk reduction, de-escalation, and rescue protocol activation.
- Facilitate ongoing review of clinical interactions between crisis workers and high-risk callers to evaluate adherence to 988 National Guidelines for Behavioral Health Crisis Care.
- Collaborate with team leads and clinical managers to identify trends, share best practices, and implement targeted quality improvement initiatives.
- Facilitate training and coaching guidance for counselors to strengthen crisis intervention skills and enhance service delivery, particularly with youth and high-risk callers.
- Reported quality metrics to Direct Services Team leadership, identifying consistency issues and driving improvements in direct crisis support delivery.
Public Health Program Manager (HIV focus)
Someone Cares of Atlanta
12.2022 - 04.2023
- Directed HIV prevention and outreach programs serving high risk populations under CDC and Georgia DPH grants.
- Facilitated community outreach testing events, risk counseling, and linkage to care; expanded outreach and screening coverage by 30% in the first quarter.
- Developed SOPs, training protocols, and performance tracking tools to ensure program compliance and effectiveness.
- Oversaw program reporting and grant deliverables; delivered data-driven progress reports and improvement plans to funders and senior leadership.
- Built partnerships with local health systems and community organizations to expand care networks and improve client engagement.
Communicable Disease Specialist II
Georgia Department Of Public Health
Atlanta, GA
11.2022 - 05.2023
- Managed a complex caseload of 30-40 individuals diagnosed with HIV, syphilis, and antibiotic-resistant gonorrhea; ensuring timely intervention and linkage to care.
- Conducted clinical risk assessments, field-based investigations, and disease surveillance under CDC’s Program Operations Guidelines for STD Prevention.
- Provided clinical documentation for notifiable disease reporting, ensuring compliance with state and federal health reporting regulations.
- Participated in health system education efforts, including provider outreach, in-service training, and patient education sessions.
Communicable Disease Specialist
DeKalb Public Health
11.2020 - 11.2022
- Managed STI outbreak investigations and case management in alignment with CDC guidelines; provided testing, phlebotomy, and client counseling across public health and outreach settings.
- Conducted pre/post-test counseling, treatment referrals, and behavioral risk-reduction planning.
- Performed epidemiological interviews and risk assessments using SENDSS and PRISM databases.
- Led community-based HIV/STI screening events focused on youth and unhoused individuals, increasing outreach effectiveness and testing uptake.
HIV/STI Outreach Patient Navigator
DeKalb Public Health
08.2019 - 11.2020
- Provided HIV/STI post-test counseling, contact elicitation, and patient navigation in clinic and field-based settings.
- Conducted testing and delivered confidential results to index patients and contacts during outreach events and community-based screenings.
- Supported client intake, treatment planning, and crisis intervention to strengthen care adherence and retention.
- Acted as a liaison between clients and providers to reduce barriers and ensure continuity of HIV primary and supportive care.
Behavioral Health Residential Counselor
DeKalb Community Service Board
Decatur, GA
03.2020 - 11.2020
- Provided structured psychosocial support for adult men enrolled in a residential treatment program for opioid use disorder.
- Facilitated skill-based recovery groups and conflict resolution sessions while supporting medication management protocols.
- Monitored medication compliance and safety, including direct observation of self-administered medications, administered breathalyzer testing, and urine drug screens.
- Delivered clinical documentation for multidisciplinary treatment planning and coordinated crisis de-escalation interventions.
- Facilitated psychoeducational groups focused on relapse prevention, emotional regulation, and daily living skills.
Clinical Administrative Coordinator
Optum, UnitedHealth Group
Atlanta, GA
11.2016 - 06.2019
- Triage and processed clinical and non-clinical referrals, ensuring appropriate level-of-care determinations under Medicare/Medicaid benefit guidelines.
- Supported nursing and disease management staff by reviewing intake forms, managing case documentation, and tracking prior authorizations.
- Provided expert guidance on insurance benefits, out-of-network care, and member eligibility.
Clinical Pharmacy Coordinator/Certified Pharmacy Technician
Optum Hospice Pharmacy Services
Montgomery, AL
06.2010 - 05.2016
- Provided direct support for a team of Clinical Pharmacists nationwide managing end-of-life care pharmacotherapy; ensuring timely medication support..
- Designed and implemented training and quality assurance protocols for over 200 pharmacy technicians in a fast-paced call center.
- Maintained high accuracy (98%) in prescription processing and insurance documentation, consistently exceeding company benchmarks of 92%.
- Provided patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care.
Education
No Degree - Clinical Mental Health Counseling
Walden University
Minneapolis, MN 11.2017 - 03.2018
Bachelor of Arts - Behavioral Science
Ashford University
San Diego, CA 06.2010 - 09.2013
Associates of Science - Medical Assisting
Virginia College
Birmingham, AL2007
Associate of Applied Science - Emergency Medical Technology
USAF Air University
Montgomery, AL2005
Skills
- Crisis Triage & Suicide Risk Assessment (988 Protocol)
- Infectious Disease Case Management (HIV, STI, TB, Hepatitis)
- Trauma-Informed Care & Motivational Interviewing
- Quality Assurance & Clinical Performance Audits
- Disease Surveillance & Epidemiological Investigation
- Medication Monitoring & Substance Use Intervention
- Patient Education, Counseling & Health Promotion
- Cross-Sector Care Coordination (Clinic, Community, Public Health)
Certification
- AAS Certified Crisis Specialist
- CDC HIV Counseling & Testing Certified
- NREMT Paramedicine Certified
- PTCB Certified Pharmacy Technician
- Registered Pharmacy Technician-State of Georgia
- Crisis Intervention & Suicide Prevention – 988 Lifeline
- Public Health Phlebotomy (Clinical & Field Settings)
- Trauma-Informed Care and Risk Mitigation
- Naloxone Administration & Harm Reduction Strategies
- Motivational Interviewing in Clinical Settings
MILITARY EXPERIENCE
Medical Management Coordinator, United States Army
Medical Service Craftsman-NCOIC, United States Air Force
Veteran Status Protected | 10-Point Preference | Honorable Discharge 2007
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteHybridImportant To Me
Work from home optionPaid time offPaid sick leave4-day work weekPersonal development programsWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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