Summary
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Education
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Certification
MILITARY EXPERIENCE
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ROSALYN J. HURST

ROSALYN J. HURST

Summary

Accomplished social and behavioral health professional with a 20-year track record in clinical healthcare and public health. Specializes in communicable disease investigation, case management, and health education for priority populations affected by chronic and infectious conditions. Skilled in implementing evidence-based interventions to improve patient outcomes and drive population-level prevention strategies. Known for achieving organizational objectives through structured workflows, adaptability, and effective cross-functional collaboration. Demonstrates a strong commitment to health equity, adept at managing competing priorities, and fostering success within multidisciplinary teams.

Overview

15
years of professional experience
10
Certification
11
years of post-secondary education

Work History

The Trevor Project Inc
Remote, US

988 Lifeline Quality Coordinator
09.2022 - Current

Job overview

  • Streamlined operational processes to enhance efficiency and boost quality performance across support services.
  • Conduct daily evaluations using evidence-based rubrics; provide individualized clinical feedback to enhance crisis worker proficiency in suicide risk reduction, de-escalation, and rescue protocol activation.
  • Facilitate ongoing review of clinical interactions between crisis workers and high-risk callers to evaluate adherence to 988 National Guidelines for Behavioral Health Crisis Care.
  • Collaborate with team leads and clinical managers to identify trends, share best practices, and implement targeted quality improvement initiatives.
  • Facilitate training and coaching guidance for counselors to strengthen crisis intervention skills and enhance service delivery, particularly with youth and high-risk callers.
  • Reported quality metrics to Direct Services Team leadership, identifying consistency issues and driving improvements in direct crisis support delivery.

Georgia Department Of Public Health
Atlanta, GA

Communicable Disease Specialist II
11.2022 - 01.2023

Job overview

  • Managed a complex caseload of 30-40 individuals diagnosed with HIV, syphilis, and antibiotic-resistant gonorrhea; ensuring timely intervention and linkage to care.
  • Conducted clinical risk assessments, field-based investigations, and disease surveillance under CDC’s Program Operations Guidelines for STD Prevention.
  • Provided clinical documentation for notifiable disease reporting, ensuring compliance with state and federal health reporting regulations.
  • Participated in health system education efforts, including provider outreach, in-service training, and patient education sessions.

Communicable Disease Specialist - DeKalb Public Health (November 2020 – November 2022)

  • Led outbreak investigations and STI case management under CDC guidelines; administered phlebotomy, serologic testing, and client counseling in public health and outreach settings.
  • Provided direct services including pre/post-test counseling, treatment referrals, and behavioral risk reduction planning.
  • Conducted epidemiological interviews and exposure risk assessments using SENDSS and PRISM databases.
  • Coordinated and led HIV testing and outreach events to deliver field-based HIV/STI screening among high-priority populations, including MSM, youth, and individuals experiencing homelessness.

COVID - 19 SPOC Supervisor (March 2020 - December 2020)

  • Provided on-site leadership and oversight of all clinical and operational activities at the Specimen Point of Collection (SPOC) site, ensuring strict adherence to protocols, safety procedures, and quality standards.
  • Collaborated with DeKalb Public Health operations management to assess and meet dynamic staffing needs, aligning personnel resources with site volume and service demands.
  • Enforced infection control protocols, including universal precautions, appropriate PPE use, and isolation procedures, to ensure a safe and compliant clinical environment.
  • Identified and escalated operational challenges, safety concerns, or workflow disruptions to senior leadership, ensuring rapid resolution and continuity of service.

HIV Outreach Patient Navigator - Part Time (August 2019 - March 2020)

  • Delivered post-test counseling, contact elicitation, and patient navigation across clinical and community settings.
  • Conducted client intake, treatment planning, and crisis intervention to support adherence and retention in care.
  • Built strong community partnerships to expand access to HIV testing and prevention resources for high-risk populations.
  • Served as a liaison between clients and service providers to reduce barriers and encourage continuous engagement in HIV primary care and supportive services.

DeKalb Community Service Board
Decatur, GA

Social Service Program Coordinator-Opiod Recovery
03.2020 - 11.2020

Job overview

  • Provided structured psychosocial support for adult men enrolled in a residential treatment program for opioid use disorder.
  • Facilitated skill-based recovery groups and conflict resolution sessions while supporting medication management protocols.
  • Monitored medication compliance and safety, including direct observation of self-administered medications, administered breathalyzer testing, and urine drug screens.
  • Delivered clinical documentation for multidisciplinary treatment planning and coordinated crisis de-escalation interventions.
  • Facilitated psychoeducational groups focused on relapse prevention, emotional regulation, and daily living skills.

Optum, UnitedHealth Group
Atlanta, GA

Clinical Administrative Coordinator
11.2016 - 06.2019

Job overview

  • Triage and processed clinical and non-clinical referrals, ensuring appropriate level-of-care determinations under Medicare/Medicaid benefit guidelines.
  • Supported nursing and disease management staff by reviewing intake forms, managing case documentation, and tracking prior authorizations.
  • Provided expert guidance on insurance benefits, out-of-network care, and member eligibility.

Optum Hospice Pharmacy Services
Montgomery, AL

Clinical Pharmacy Coordinator/Certified Pharmacy Technician
06.2010 - 05.2016

Job overview

  • Provided direct support for a team of Clinical Pharmacists nationwide managing end-of-life care pharmacotherapy; ensuring timely medication support..
  • Designed and implemented training and quality assurance protocols for over 200 pharmacy technicians in a fast-paced call center.
  • Maintained high accuracy (98%) in prescription processing and insurance documentation, consistently exceeding company benchmarks of 92%.
  • Provided patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care.

Education

Walden University
Minneapolis, MN

Master of Science from Clinical Mental Health Counseling
11.2017 - Current

Ashford University
San Diego, CA

Bachelor of Arts from Behavioral Science
06.2010 - 09.2013

University Overview

  • SALUTE Veterans National Honor Society

Virginia College
Birmingham, AL

Associates of Science from Medical Assisting
2007

University Overview

Presidential Dean's List

USAF Air University
Montgomery, AL

Associate of Applied Science from Emergency Medical Technology
2005

Skills

  • Crisis Triage & Suicide Risk Assessment (988 Protocol)
  • Infectious Disease Case Management (HIV, STI, TB, Hepatitis)
  • Trauma-Informed Care & Motivational Interviewing
  • Quality Assurance & Clinical Performance Audits
  • Disease Surveillance & Epidemiological Investigation
  • Medication Monitoring & Substance Use Intervention
  • Patient Education, Counseling & Health Promotion
  • Cross-Sector Care Coordination (Clinic, Community, Public Health)

Certification

  • AAS Certified Crisis Specialist
  • CDC HIV Counseling & Testing Certified
  • NREMT Paramedicine Certified
  • PTCB Certified Pharmacy Technician
  • Registered Pharmacy Technician-State of Georgia
  • Crisis Intervention & Suicide Prevention – 988 Lifeline
  • Public Health Phlebotomy (Clinical & Field Settings)
  • Trauma-Informed Care and Risk Mitigation
  • Naloxone Administration & Harm Reduction Strategies
  • Motivational Interviewing in Clinical Settings

MILITARY EXPERIENCE

Medical Transportation Management Coordinator, United States Army

Medical Service Craftsman-NCOIC, United States Air Force 

Veteran Status Protected | 10-Point Preference | Honorable Discharge 2007

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Work from home optionPaid time offPaid sick leave4-day work weekPersonal development programsWork-life balance
Availability
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ROSALYN J. HURST