ROSALYN J. HURST

• Conduct monitoring, data reporting and oversight in identifying trends relating to 988 crisis call performance, total calls, crisis episodes, crisis episodes by county and prevalence, and active rescues
• Oversight and participation in data collection, validation, processing, and reporting, as well as identification and support of quality improvement projects and initiatives
• Document data governance charter and identification of subject matter experts (SMEs) for all areas related to 988
• Creating and following protocols for collecting, receiving, reviewing, reporting, analyzing, and anticipating needs of information from various audience perspectives
• Conduct training designed to increase clinical skills and encourage professional development.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Implementation of timely disease intervention strategies to decrease prevalence of communicable diseases
• Performs investigations, data collection and analysis, and interpretation
• Performs reporting and surveillance activities
• Managed caseload of 30-40 clients impacted with antibiotic-resistant Gonorrhea, Syphilis and newly identified HIV and ensuring linkage to community-based care
• Prepares documentation of all communicable disease case investigations occurring within district
• Provides case management services, eg home visits, clinic referrals, patient education/counseling, etc to clients with various communicable diseases such as sexually transmitted diseases, HIV/AIDS, hepatitis, etc f
• Provides direct diagnostic and therapeutic services for public health clients both in clinic and field setting
• Provides educational programs, seminars and in-service training sessions to enhance public understanding of various communicable diseases

• Gather, analyze, and monitor data regarding communicable diseases within DeKalb County health district
• Investigate disease sources, provide education on issues which present as threats to individual and community health, as well as promoting awareness about pressing public health issues in relation to HIV/AIDS and STIs
• Perform client-centered education, counseling and testing services utilizing CDC and ADHS standard testing and counseling protocols
• Provide education, consultation, and technical assistance to local health departments and private providers on interview techniques, records, treatment procedures, and quality control
• Analyze epidemiological information to determine need and priority for follow-up activities
• Conduct personal interviews to obtain case related information and perform phlebotomy procedures on suspected cases
• Perform risk reduction assessments and implement timely disease intervention strategies to decrease disease progression
• Organize and oversee outreach offering targeted HIV testing to priority, primary, and secondary populations.

• Provide direct service to adult men in transitional residential treatment program for individuals with substance use disorder focused on opioid treatment
• Provides mediation for clients in conflict situations and seeks professional assistance from supervisor when needed
• Provide basic vitals, drug screens and breathalyzer test
• Supervise client self-administration of medications
• Synthesize information from shift reports to ensure effective implementation of treatment plans
• Provide skill-based training groups to clients

• Conducted research involving data collection and analysis, develops and implements policy, and administers social services programs
• Conducted patient intake, participated in treatment team planning, and performed crisis intervention
• Assisted in dealing with personal and social problems
• Delivered supportive counseling to consumers and families and/or serve as a liaison for social services
• Performed case management duties
• Actively link and guide clients with information and strategies on how to access HIV/AIDS treatment and support services
• Provided intervention to help patients overcome barriers to care through culturally sensitive care coordination and support
• Identified HIV testing sites and partnership to offer targeted HIV testing to priority, primary, and secondary populations.

• Served as clinical resource and coach for Disease Managers, Nursing Team Leads and Non-Clinical Support
• Demonstrated high quality Customer Service to incoming provider and participant callers
• Ensured adherence to departmental policies and procedures in compliance with professional standards, state, and federal regulatory requirements
• Managed member intake and prior authorization requests for both clinical and non-clinical assessment/intervention and provided appropriate triage
• Managed out of network requests for consideration of in network level of benefits while expediting the process.

• Successfully initiated clinical and pharmacy support to 40+ Clinical Pharmacists across the US on a 3-person team allowing for excellence coverage of all departments
• Developed and created call center operations, quality, and training procedures for 200+ pharmacy technicians which accelerated the performance process of the call center
• Developed quantitative and qualitative data reporting on client prescription, cost overall and per patient, providing effective cost saving benefits through medication therapy management for hospice patients, facilities and pharmacies
• Provided patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care
• Achieved consistent quality measure of 98% or higher; exceeding company target of 92%.

• SALUTE Veterans National Honor Society

Presidential Dean's List