ROSALYN J. HURST

• Streamlined operational processes to enhance efficiency and boost quality performance across support services.
• Conduct daily evaluations using evidence-based rubrics; provide individualized clinical feedback to enhance crisis worker proficiency in suicide risk reduction, de-escalation, and rescue protocol activation.
• Facilitate ongoing review of clinical interactions between crisis workers and high-risk callers to evaluate adherence to 988 National Guidelines for Behavioral Health Crisis Care.
• Collaborate with team leads and clinical managers to identify trends, share best practices, and implement targeted quality improvement initiatives.
• Facilitate training and coaching guidance for counselors to strengthen crisis intervention skills and enhance service delivery, particularly with youth and high-risk callers.
• Reported quality metrics to Direct Services Team leadership, identifying consistency issues and driving improvements in direct crisis support delivery.

• Managed a complex caseload of 30-40 individuals diagnosed with HIV, syphilis, and antibiotic-resistant gonorrhea; ensuring timely intervention and linkage to care.
• Conducted clinical risk assessments, field-based investigations, and disease surveillance under CDC’s Program Operations Guidelines for STD Prevention.
• Provided clinical documentation for notifiable disease reporting, ensuring compliance with state and federal health reporting regulations.
• Participated in health system education efforts, including provider outreach, in-service training, and patient education sessions.

Communicable Disease Specialist - DeKalb Public Health (November 2020 – November 2022)

• Led outbreak investigations and STI case management under CDC guidelines; administered phlebotomy, serologic testing, and client counseling in public health and outreach settings.
• Provided direct services including pre/post-test counseling, treatment referrals, and behavioral risk reduction planning.
• Conducted epidemiological interviews and exposure risk assessments using SENDSS and PRISM databases.
• Coordinated and led HIV testing and outreach events to deliver field-based HIV/STI screening among high-priority populations, including MSM, youth, and individuals experiencing homelessness.

COVID - 19 SPOC Supervisor (March 2020 - December 2020)

• Provided on-site leadership and oversight of all clinical and operational activities at the Specimen Point of Collection (SPOC) site, ensuring strict adherence to protocols, safety procedures, and quality standards.
• Collaborated with DeKalb Public Health operations management to assess and meet dynamic staffing needs, aligning personnel resources with site volume and service demands.
• Enforced infection control protocols, including universal precautions, appropriate PPE use, and isolation procedures, to ensure a safe and compliant clinical environment.
• Identified and escalated operational challenges, safety concerns, or workflow disruptions to senior leadership, ensuring rapid resolution and continuity of service.

HIV Outreach Patient Navigator - Part Time (August 2019 - March 2020)

• Delivered post-test counseling, contact elicitation, and patient navigation across clinical and community settings.
• Conducted client intake, treatment planning, and crisis intervention to support adherence and retention in care.
• Built strong community partnerships to expand access to HIV testing and prevention resources for high-risk populations.
• Served as a liaison between clients and service providers to reduce barriers and encourage continuous engagement in HIV primary care and supportive services.

• Provided structured psychosocial support for adult men enrolled in a residential treatment program for opioid use disorder.
• Facilitated skill-based recovery groups and conflict resolution sessions while supporting medication management protocols.
• Monitored medication compliance and safety, including direct observation of self-administered medications, administered breathalyzer testing, and urine drug screens.
• Delivered clinical documentation for multidisciplinary treatment planning and coordinated crisis de-escalation interventions.
• Facilitated psychoeducational groups focused on relapse prevention, emotional regulation, and daily living skills.

• Triage and processed clinical and non-clinical referrals, ensuring appropriate level-of-care determinations under Medicare/Medicaid benefit guidelines.
• Supported nursing and disease management staff by reviewing intake forms, managing case documentation, and tracking prior authorizations.
• Provided expert guidance on insurance benefits, out-of-network care, and member eligibility.

• Provided direct support for a team of Clinical Pharmacists nationwide managing end-of-life care pharmacotherapy; ensuring timely medication support..
• Designed and implemented training and quality assurance protocols for over 200 pharmacy technicians in a fast-paced call center.
• Maintained high accuracy (98%) in prescription processing and insurance documentation, consistently exceeding company benchmarks of 92%.
• Provided patient-specific drug therapy expertise while assisting with the critical tasks of lowering overall medication costs and increasing the quality of patient care.

• SALUTE Veterans National Honor Society

Presidential Dean's List