Rosalyn M. Nichols

• Helped at least 50 customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Interfaced with shipping and related carriers to understand requirements and track shipments.

• Proficient in technical application and administrative support of automated data processing systems for Operations, Transportation and Maintenance areas of company
• Prepare and maintain records and files for company-owned units, to identify fleet defects and problem areas in systems and software
• Coordinate with Technology for design and upgrade of Operations information programs
• Coordinate and track vehicle/driver information
• Proficient in data entry skills
• Maintained regular communications with administrators of 4 counties
• Created reports from data compiled from finance and operations department database.

Proud veteran of the United States Navy, having served this great country during the Gulf War and Operation Desert Storm as an Ocean Systems Technician Analyst (OTA). I held the position of Guidon and supervised a team of 4 other flag bearers. I was awarded my first promotion upon graduation of basic training. Upon completion of technical school training with outstanding scores, I was highly specialized and granted a secret clearance. I was trained to operate analyze, localize, correlate, resource allocation, communication and display equipment associated with Integrated Undersea Surveillance System (IUSS) for analysis, evaluation, and interpretation of acoustic data for operational use. Peripheral responsibilities included the ability to evaluate equipment operation, locate and analyze equipment casualties, and make repairs and adjustments as necessary. I was able to organize, maintain and supervise regular maintenance of IUSS equipment. Upon completion of duty, I was released to Reserve status and awarded an Honorable Discharge,