Summary
Overview
Work History
Education
Skills
Affiliations
Me
References
Timeline
Generic

Rosalynn Hall

Sales Associate/ Customer Service
Canton,OH

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

16
16
years of professional experience

Work History

Sales Associate

Lowes
Canton, OH
03.2020 - 10.2024
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Professionally handled customer complaints.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, and displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers to determine wants or needs.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Worked with fellow sales team members to achieve group targets.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Suggested ideas for improving store operations and increasing profits.
  • Restocked shelves as needed to ensure sufficient inventory levels.

School Bus Monitor

Canton City Bus Garage
Canton, OH
01.2018 - 02.2019
  • Ensured students followed school rules while on the bus, such as no loud talking or fighting.
  • Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
  • Provided assistance to disabled students when getting on and off the bus.
  • Reported any incidents or accidents involving students to the school administration immediately.
  • Assisted in loading and unloading of passengers including helping young children with their safety belts.
  • Maintained order and discipline among passengers during trips.
  • Communicated with parents regarding any concerns about their child's behavior on the bus.
  • Maintained records of student attendance, route times, and other related information.
  • Inspected interior of the bus regularly for cleanliness and safety hazards.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Collected fares from passengers in accordance with established procedures.
  • Protected students from physical and verbal bullying.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Opened and closed school bus doors to safely allow for exit and entry.
  • Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
  • Escorted younger students across roads or highways.
  • Cleaned buses by removing trash from interior and cleaning windows and floors.
  • Complied with state, local, and federal laws regarding student confidentiality.
  • Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.

Food Preparation Worker

Bubbas 33
Canton, OHIO
05.2016 - 08.2017
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Checked temperatures of freezers, refrigerators, and heated ovens to ensure proper functioning.
  • Cooked a variety of foods according to customer orders or supervisors' instructions.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Sliced cooked meats for sandwiches and salads and carved roasts at carving stations in the kitchen.
  • Garnished finished plates with parsley sprigs or julienne vegetables prior to serving them to customers.
  • Ensured that all health regulations regarding food handling were followed during thepreparation process.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Responded quickly to any requests from wait staff or management.
  • Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Worked in fast-paced, ever-changing environment.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Followed recipes and customer requests to prepare meals.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.
  • Acquired new skills to support theteam and further accommodate customer needs.
  • Used food production system to drive quality and shelf life compliance.
  • Monitored and maintained kitchen equipment for proper functioning.
  • Operated kitchen equipment safely, including slicers and blenders.
  • Washed, peeled, and prepared raw food materials.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Cut, sliced, and diced vegetables and fruits for meal prep.
  • Participated in the creation of new menu items and recipes.
  • Assisted in the inventory management of kitchen supplies and food items.
  • Maintained cleanliness and order in the kitchen area.
  • Assisted in the preparation of various dishes under chef's supervision.
  • Cleaned and sanitized kitchen equipment, utensils and workstations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared a variety of foods according to exact instructions and recipe specifications.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Monitored temperatures of prepared food and cold storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Took and recorded temperatures of food, refrigerators, and freezers.
  • Restocked cupboards, refrigerators, and service stations with new food items or supplies.
  • Prepared meats, vegetables, or desserts according to orders or instructions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Conducted routine checks to ensure food items were stored properly.
  • Coordinated with kitchen staff to ensure timely food preparation.
  • Monitored temperatures of prepared food and cold storage areas.

Cashier and Store Associate

Rite Aide
Canton, OH
01.2010 - 05.2013
  • Greeted customers and answered their questions about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Answered incoming calls regarding product inquiries or orders.
  • Performed daily opening and closing procedures for store operation.
  • Demonstrated excellent customer service skills at all times.
  • Processed returns and exchanges according to company policy.
  • Assisted with loading and unloading deliveries from vendors.
  • Adhered to safety regulations when handling hazardous materials.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Monitored employee performance to ensure adherence to company standards.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Improved customer service feedback scores through outstanding service.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained attractive merchandise displays to maximize purchases.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained cleanliness and organization of store shelves and displays.
  • Conducted price checks and updated pricing information as needed.
  • Maintained records related to sales for store management.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payments.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.

Care Taker

Rem Ohio
Canton, OH
06.2008 - 07.2010
  • Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
  • Provided assistance to disabled persons in accordance with their individual needs.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
  • Performed regular maintenance on equipment such as lawnmowers and snow blowers.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
  • Assisted in setting up meeting rooms for events or conferences held at the facility.
  • Responded promptly to requests from tenants regarding repairs or maintenance needs.
  • Organized storage areas in order to maximize space efficiency.
  • Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
  • Followed established safety procedures while performing all tasks related to caretaking duties.
  • Operated a variety of hand tools and power equipment safely and effectively.
  • Provided support during special events held at the facility including setup and teardown duties.
  • Kept records of all maintenance activities including costs incurred and materials used.
  • Cleaned interior and exterior of windows.
  • Opened and closed buildings daily by unlocking and locking doors and managing security system.
  • Managed waste disposal and recycling in accordance with local regulations.
  • Monitored property for signs of damage or wear and initiated repair or replacement procedures.
  • Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Medical

American National University
Youngstown, OH
06-2016

High School Diploma -

Timken Senior High School
Canton, OH
06-2003

Skills

  • Upselling
  • Sales Development
  • Payment Processing
  • Problem-Solving
  • Sales Strategies
  • Sales Training
  • Cash Register Operation
  • Listening Skills
  • Adapt to diverse groups
  • Promotional support
  • Inventory Control
  • Order Processing
  • Retail loss prevention
  • Cash Handling
  • Outgoing Personality
  • Excellent people skills
  • Flexible Schedule
  • Energetic self-starter
  • Multi-tasking strength
  • Customer Service
  • Positive and professional
  • Written and oral communication skills
  • Problem-solving skills
  • Teamwork and Collaboration
  • Self-Checkout Assistance
  • Cleaning techniques
  • Stocking and Receiving
  • Merchandising understanding
  • Dining area maintenance
  • Merchandise Display
  • Policy and Procedure Adherence
  • Retail merchandising expertise
  • Excellent communication skills
  • Fraud Detection
  • Reading comprehension skills
  • Exceptional customer service
  • Product Sales
  • Negotiation Tactics
  • Inventory Tracking
  • New teller training
  • Sales Forecasting

Affiliations

I have a family and I am getting married in December 21-2024. I have a daughter that is in high school and we both love to go roller skate and dance. We also like to play tennis, and paint and we love to watch Dc and the Avengers movies. We both go to church on Sunday morning and made time for our spiritual food. We put our God "Jehovah" and his son Jesus Christ each day and night Thankful to have a good life and bless to have an opportunity to help people to draw close to God in my ministry life with my family and friends.

Me

I am a firm believer that we all have an opportunity to change our life, and to grow in our and make a difference in peoples life. The way we present ourselves to others we work with and to customers we greet. If we can learn from each other and have an open ear and heart. We can grow to make each day more better for the company and for lives. But we all need to humble ourselves down and to be understanding. Life is a big challenge already, and we all need to help lend a helping hand in anyway we can. Tomorrow is not promise, so  each day day no matter what I do I make it count in my life.  

References

References available upon request.

Timeline

Sales Associate

Lowes
03.2020 - 10.2024

School Bus Monitor

Canton City Bus Garage
01.2018 - 02.2019

Food Preparation Worker

Bubbas 33
05.2016 - 08.2017

Cashier and Store Associate

Rite Aide
01.2010 - 05.2013

Care Taker

Rem Ohio
06.2008 - 07.2010

Medical

American National University

High School Diploma -

Timken Senior High School

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Rosalynn HallSales Associate/ Customer Service