Rosalynn K. Cook
Clermont,FL
Overview
23
23
years of professional experience
Work History
Financial Counselor I
Orlando Health Southlake Hospital
Clermont, FL
08.2022 - Current
- Register Patients for varied procedures
- Demonstrating a positive and professional approach when always communicating with patient and team members
- Efficiently and accurately gathers and input patient/guarantor demographic and financial information
- Contacts Primary Care doctor or Admitting Physician to obtain authorizations, diagnosis, patient orders needed for transcription
- Assist patients with payment plans if needed for pre and post procedures
Scheduling Coordinator
OHMG Access Center
Orlando, FL
01.2022 - 08.2022
- Scheduling, rescheduling, and cancellation of patient appointments with 50 plus Primary Care Physicians, and Nurse Practitioners
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
- Assist with timely prescription refill request
- Same day referral authorizations
- Proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills always
AppleOne Employment Services
Orlando, FL
09.2021 - 01.2022
- Payroll Data Entry of Kronos timecard keeping system for employees
- Aiding with clients for rent and utility payments
- Inbound/Outbound calls
Office Manager/Customer Service
Majestic Life Ministries
Orlando, FL
06.2010 - 04.2021
- Assistant to Executive Director of Administration
- Solely responsible for processing credit card payments within Authorize Net
- Management of and replenishment for petty cash
- Assisted each department in letter writing, brochure generating, copying, filing mailing correspondence, faxing etc
- Ordered all administrative, media, and periodically maintenance supplies as needed
- Provided contributors annual contribution statements
- Answered and routed all incoming calls, greeted visitors and received vendor for deliveries
- Maintain church calendaring system for vendor rentals, meetings and ministry events
Staff Assistant III
Valencia Community College
Orlando, FL
09.2008 - 06.2010
- Assistant to Director for statewide mentoring program
- Inbound /outbound calls for the scholarship program
- Created and maintained database for Take Stock in Children Scholarship Program, Mentor and Volunteer
- Communicated regularly with parents, mentees, and school staff
- Responsible for filing travel expense reports
Administrative Secretary/Records Clerk
Summit Charter School
Maitland, FL
06.2006 - 06.2008
- Answered all incoming calls, assisted teachers with day-to-day procedures
- Assisted in the registration process; and maintained student attendance
- Utilized Quicken for school accounts; bank deposits invoicing etc
- Maintained and processed student transfers cumulative records
Quality Data Analyst
The Peabody Hotel Orlando
Orlando, FL
05.2002 - 05.2006
- Every month providing reports to each department of the hotel via UniFocus System
- Reporting trends, request and positive and negative experiences of the guest during their stay
- Distribution of monthly reports for General Manager & Department Leads
Timeline
Financial Counselor I
Orlando Health Southlake Hospital
08.2022 - Current
Scheduling Coordinator
OHMG Access Center
01.2022 - 08.2022
AppleOne Employment Services
09.2021 - 01.2022
Office Manager/Customer Service
Majestic Life Ministries
06.2010 - 04.2021
Staff Assistant III
Valencia Community College
09.2008 - 06.2010
Administrative Secretary/Records Clerk
Summit Charter School
06.2006 - 06.2008
Quality Data Analyst
The Peabody Hotel Orlando
05.2002 - 05.2006