Rosalynn K. Cook
Clermont,FL
Overview
23
23
years of professional experience
Work History
Financial Counselor I
Orlando Health Southlake Hospital
Clermont, FL
08.2022 - Current
- Register Patients for varied procedures
- Demonstrating a positive and professional approach when always communicating with patient and team members
- Efficiently and accurately gathers and input patient/guarantor demographic and financial information
- Contacts Primary Care doctor or Admitting Physician to obtain authorizations, diagnosis, patient orders needed for transcription
- Assist patients with payment plans if needed for pre and post procedures
Scheduling Coordinator
OHMG Access Center
Orlando, FL
01.2022 - 08.2022
- Scheduling, rescheduling, and cancellation of patient appointments with 50 plus Primary Care Physicians, and Nurse Practitioners
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
- Assist with timely prescription refill request
- Same day referral authorizations
- Proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills always
AppleOne Employment Services
Orlando, FL
09.2021 - 01.2022
- Payroll Data Entry of Kronos timecard keeping system for employees
- Aiding with clients for rent and utility payments
- Inbound/Outbound calls
Office Manager/Customer Service
Majestic Life Ministries
Orlando, FL
06.2010 - 04.2021
- Assistant to Executive Director of Administration
- Solely responsible for processing credit card payments within Authorize Net
- Management of and replenishment for petty cash
- Assisted each department in letter writing, brochure generating, copying, filing mailing correspondence, faxing etc
- Ordered all administrative, media, and periodically maintenance supplies as needed
- Provided contributors annual contribution statements
- Answered and routed all incoming calls, greeted visitors and received vendor for deliveries
- Maintain church calendaring system for vendor rentals, meetings and ministry events
Staff Assistant III
Valencia Community College
Orlando, FL
09.2008 - 06.2010
- Assistant to Director for statewide mentoring program
- Inbound /outbound calls for the scholarship program
- Created and maintained database for Take Stock in Children Scholarship Program, Mentor and Volunteer
- Communicated regularly with parents, mentees, and school staff
- Responsible for filing travel expense reports
Administrative Secretary/Records Clerk
Summit Charter School
Maitland, FL
06.2006 - 06.2008
- Answered all incoming calls, assisted teachers with day-to-day procedures
- Assisted in the registration process; and maintained student attendance
- Utilized Quicken for school accounts; bank deposits invoicing etc
- Maintained and processed student transfers cumulative records
Quality Data Analyst
The Peabody Hotel Orlando
Orlando, FL
05.2002 - 05.2006
- Every month providing reports to each department of the hotel via UniFocus System
- Reporting trends, request and positive and negative experiences of the guest during their stay
- Distribution of monthly reports for General Manager & Department Leads
Timeline
Financial Counselor I
Orlando Health Southlake Hospital
08.2022 - Current
Scheduling Coordinator
OHMG Access Center
01.2022 - 08.2022
AppleOne Employment Services
09.2021 - 01.2022
Office Manager/Customer Service
Majestic Life Ministries
06.2010 - 04.2021
Staff Assistant III
Valencia Community College
09.2008 - 06.2010
Administrative Secretary/Records Clerk
Summit Charter School
06.2006 - 06.2008
Quality Data Analyst
The Peabody Hotel Orlando
05.2002 - 05.2006
Similar Profiles
Deepa JohnDeepa John
Registered Nurse - ICU at Orlando Health Southlake HospitalRegistered Nurse - ICU at Orlando Health Southlake Hospital
Ana Mae VillaluzAna Mae Villaluz
Registered Nurse, Progressive Care Unit at Orlando Health Southlake HospitalRegistered Nurse, Progressive Care Unit at Orlando Health Southlake Hospital
Samantha CodySamantha Cody
Assistant Nurse Operations Manager - Surgery at Orlando Health Southlake HospitalAssistant Nurse Operations Manager - Surgery at Orlando Health Southlake Hospital
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort
Cora ChapmanCora Chapman
Shift Leader at Big River Brewery Disney WorldShift Leader at Big River Brewery Disney World