Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rosalynn King

Troy,AL

Summary

Highly adaptable, solution oriented and adaptable patient support professional. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

16
16
years of professional experience

Work History

Lead REMS Coordinator

Biogen
10.2017 - Current
  • Manage multiple territories to ensure current health status is on record for every patient within region while addressing any barriers to therapy access.
  • Proactively provide authorization status updates to physicians and infusion sites to prevent non-compliance and/or deviations. Identify and investigate potential and/or actual deviations to ensure risk minimization to patients and REMS Program. Reeducate physicians and infusion sites on REMS processes, and deviations.
  • Manage and facilitate relationships with physicians, infusion sites, patients/caregivers to ensure therapy compliance and assist with removing barriers to access.
  • Interpret and follow complex standard operating procedures, with focused initiative on reporting adverse events, and exhibit independent decision-making ability when not outlined in processes and procedures.

Patient Services Case Manager

Biogen
02.2012 - 10.2017
  • Facilitated customer lifecycle by assisting patients and healthcare providers with activities related to starting and staying on therapy, including benefit verifications, coverage details, procurement assistance, and site of care selection..
  • Daily actions involved contact with patients, health care providers, Biogen field representatives, business service partners, nursing services and other internal work groups.

Scholarship Program Manager

Child Care Services Association
09.2009 - 08.2010
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.
  • Developed and maintained logistics workflows, procedures and reports.

Special Needs Adoption Program Manager

Lutheran Services Carolinas
11.2007 - 12.2009
  • Managed all aspects of family intakes, training, approvals, case assignments, department budget, grants, managed and negotiated contracts with state agencies, and daily operation of adoption program including reporting to C-Suite, stakeholders and various funders
  • Established and maintained marketing efforts and community outreach plan to raise adoption awareness and recruit appropriate adoptive families, which included facilitating training and licensure classes
  • Recruited, hired, trained and supervised all adoption staff, including completion of monthly and annual performance reviews and oversaw supervision of contract social workers

Education

Master of Arts - Social Work

University of Chicago
Chicago, IL
06.2004

Bachelor of Arts - African American Studies

Knox College
Galesburg, IL
06.2001

Skills

  • Strong communication skills
  • Ability to build rapport with various stakeholders
  • Easily adapt to changing needs of customers while still meeting demands
  • Able to resolve complex issues
  • Works well independently and as part of team
  • Prioritize competing tasks
  • Quick learner
  • CRM Software

Accomplishments

  • Received President's Award yearly from 2019 to 2022 for exceeding metric goals and exhibiting stellar behaviors.


Timeline

Lead REMS Coordinator

Biogen
10.2017 - Current

Patient Services Case Manager

Biogen
02.2012 - 10.2017

Scholarship Program Manager

Child Care Services Association
09.2009 - 08.2010

Special Needs Adoption Program Manager

Lutheran Services Carolinas
11.2007 - 12.2009

Master of Arts - Social Work

University of Chicago

Bachelor of Arts - African American Studies

Knox College

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Rosalynn King