Rosalynn Tanuvasa
Pleasant Grove,UT
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Online Order Filling and Delivery; Front End Cashier
Walmart
10.2024 - 05.2025
- Greet and acknowledge customers with a positive attitude, ensuring a welcoming environment.
- Address 50-100 customer inquiries efficiently to enhance their shopping experience.
- Assist 50-100 customers daily in locating desired products, improving overall satisfaction.
- Collaborate with team members to provide support across various departments.
- Maintain a clean, safe, and organized work area to comply with health and safety standards.
- Process 50-100 customer transactions quickly and accurately while standing for extended periods.
- Ensure checkout areas remain presentable and tidy for customer convenience.
- Provide assistance to associates throughout the store to facilitate smooth operations.
- Contribute to a positive team environment by supporting colleagues as needed.
- Uphold a customer-first attitude by consistently delivering excellent service.
Assistant Manager
99 Cents Only Store
12.2019 - 01.2024
- Assisted in scheduling, payroll management, and performance evaluations, enhancing workflow efficiency and staff management.
- Coached a team of 30 and developed both new and existing associates, ensuring completion of required training and fostering professional growth.
- Cultivated a positive team environment, promoting collaboration and support among staff members.
PTA Parent Volunteer Coordinator
Carpenter Elementary
01.2023 - 06.2023
- Coordinated volunteer assignments in collaboration with PTA leadership and school staff to support student success.
- Managed approximately 30 incoming calls emails and faxes daily.
- Collaborated with PTA board members and school officials to enhance parent and community involvement through volunteer opportunities.
- Managed recruitment, training, and assignment of volunteers while promoting PTA goals and activities.
County Clerk; Election Worker
Los Angeles County Registrar-Recorder
09.2020 - 01.2023
- Processed and reviewed documents for accuracy and compliance with legal standards, ensuring adherence to established procedures.
- Provided information and addressed public inquiries related to election issues, enhancing community understanding and engagement.
- Maintained and organized filing, inventory, and database systems using both manual and computerized methods for efficient record-keeping.
Customer Service Representative-Summer Associate Internship
United Airlines
06.2019 - 08.2019
- Facilitated passenger check-in and boarding processes, including documentation verification and self-service kiosk assistance, improving efficiency and customer satisfaction.
- Managed baggage processing and fee calculations while providing specialized support for passengers with unique needs, such as unaccompanied minors and those requiring wheelchair assistance.
- Coordinated with airport teams to ensure timely availability of wheelchairs, strollers, and gate-checked bags, enhancing the passenger experience through customs and arrivals.
Administrative Assistant
South Gate Chamber of Commerce
10.2017 - 07.2018
- Delivered exceptional customer service by addressing visitor inquiries and managing walk-in requests effectively.
- Executed a range of accounting and bookkeeping duties, such as recording accounts receivable, reconciling petty cash, processing vendor invoices, and managing general ledger entries.
Volunteer Specialist Assistant
Midnight Mission
12.2013 - 03.2017
- Entered volunteer data into a digital calendar, ensuring accurate scheduling and assignment of groups to specific dates.
- Managed high-volume call lines, effectively handling over 100 daily inquiries.
- Conducted guided tours of the facility, facilitating introductions between staff and volunteers.
Collections Associate/Customer Service Representative
ACS Xerox Company
06.2011 - 12.2013
- Managed high call volumes, addressing up to 100 customer inquiries and concerns daily.
- Processed and verified accounts and payments, ensuring compliance with financial policies.
- Reconciled accounts receivable ledgers and coordinated with clients to resolve past due balances.
Clerical Assistant
Compton Unified School District
09.2000 - 06.2011
- Executed office tasks, including precise data entry of student information and document preparation.
- Managed telephone communications, ensuring prompt answering and routing to appropriate parties.
- Handled multiple projects simultaneously with meticulous attention to detail.
Education
Some College (No Degree) - Paralegal Studies
East Los Angeles/West Los Angeles College
Los Angeles , CaliforniaHigh School Diploma -
Downey Highschool
Downey, California06.1997
Skills
- Communication
- Active listening
- Empathy
- Patience
- Problem Solving
- Time management
- Adaptability
Certification
- Office Assistant , East Los Angeles College 2021
- Customer Service, East Los Angeles College 2021
- Global Logistics Management, East Los Angeles College 2021
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Online Order Filling and Delivery; Front End Cashier
Walmart
10.2024 - 05.2025
PTA Parent Volunteer Coordinator
Carpenter Elementary
01.2023 - 06.2023
County Clerk; Election Worker
Los Angeles County Registrar-Recorder
09.2020 - 01.2023
Assistant Manager
99 Cents Only Store
12.2019 - 01.2024
Customer Service Representative-Summer Associate Internship
United Airlines
06.2019 - 08.2019
Administrative Assistant
South Gate Chamber of Commerce
10.2017 - 07.2018
Volunteer Specialist Assistant
Midnight Mission
12.2013 - 03.2017
Collections Associate/Customer Service Representative
ACS Xerox Company
06.2011 - 12.2013
Clerical Assistant
Compton Unified School District
09.2000 - 06.2011
High School Diploma -
Downey Highschool
Some College (No Degree) - Paralegal Studies
East Los Angeles/West Los Angeles College
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