Rosalynn Zamora
Waianae,HI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Resource Caregiver
Department of Human Services
10.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements..
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Clerk Typist / Billing
Queens Medical Center
06.2019 - 06.2022
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Provided diverse clerical support to business personnel.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Maximized accuracy in documentation by thoroughly proofreading all written materials before submission or distribution.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
- Contributed to a well-organized office environment through thorough file management and record-keeping practices.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Typed letters, memos and other correspondence for staff, using various software programs.
Shuttle Driver
Elite Parking Services
03.2015 - 03.2019
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from.
- Maintained clean and neat shuttle for passenger comfort.
- Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
- Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Supervisor /Valet Parking Supervisor
Elite Parking Services
09.2013 - 03.2015
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Health Aide
Department Of Education
11.2001 - 09.2013
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Improved patient comfort by providing attentive and compassionate care.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Observed and reported on patient conditions and changes.
- Promoted patient safety through diligent adherence to infection control protocols and fall prevention strategies.
- Completed necessary reports and documentation on time and to specifications.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Inspected equipment for defects and completed basic repairs.
Store Manager
Salvation Army Thrift Store
08.1996 - 11.1999
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
McKinley High School
Honolulu, HI08-1995
Skills
- Respectful and Compassionate
- Time Management
- Multitasking and Organization
- Progress Documentation
- Complex Problem-Solving
- Records Management
- Quality program protocols
- Critical Thinking
- Team Collaboration
- Documentation and Recordkeeping
- Problem-Solving
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Customer Service Specialist
- Safety Committee
- Health Aide Certification
Timeline
Resource Caregiver
Department of Human Services
10.2021 - Current
Clerk Typist / Billing
Queens Medical Center
06.2019 - 06.2022
Shuttle Driver
Elite Parking Services
03.2015 - 03.2019
Supervisor /Valet Parking Supervisor
Elite Parking Services
09.2013 - 03.2015
Health Aide
Department Of Education
11.2001 - 09.2013
Store Manager
Salvation Army Thrift Store
08.1996 - 11.1999
High School Diploma -
McKinley High School
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