Rosalys Cerda
Trenton,NJ
Summary
Bilingual administrative and customer service professional with strong organizational skills and experience managing schedules, communication, and confidential information in fast-paced environments. Skilled in email and calendar coordination, data entry, problem-solving, and supporting daily operations with accuracy and professionalism. Known for providing excellent service, prioritizing multiple tasks, and maintaining a high level of detail in all responsibilities.
Overview
4
4
years of professional experience
Work History
Personal Shopper/Customer Service Representative
Walmart
Hamilton , NJ
10.2023 - 12.2025
- Managed customer inquiries through phone, email, and in-person communication, ensuring a timely and professional response.
- Organized and updated order information with strong attention to detail.
- Coordinated scheduling, workflow, and daily tasks to support efficient operations and on-time completion of responsibilities.
- Maintained confidential customer information and resolved issues using discretion and strong problem-solving skills.
- Assisted with operational support during high-volume periods, ensuring an efficient and positive service experience.
- Worked in internal systems to update records, monitor progress, and ensure information remained accurate and current.
- Collaborated supervisor and team members to coordinate tasks, improve communication, and support system workflow.
Family Assistant/ Household Support
Private Family
Hamilton , NJ
01.2022 - 01.2024
- Managed daily household schedules and coordinated appointments, ensuring smooth and timely routines.
- Organized documents, records, and important information to support efficient household operations.
- Assisted with planning, organizing, and preparing for activities, ensuring all details were arranged.
- Prioritized multiple responsibilities while maintaining strong attention to detail and confidentiality.
Education
High School Diploma -
Nottingham High School North
Hamilton, NJ06-2023
Some College (No Degree) - Criminal Justice
Rowan College At Burlington County
Pemberton, NJSkills
- Customer service and communication
- Email and calendar management
- Scheduling and time management
- Attention to detail and accuracy
- Confidentiality and professionalism
- Problem-solving and multitasking
- Data entry and recordkeeping
- Bilingual: English & Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Personal Shopper/Customer Service Representative
Walmart
10.2023 - 12.2025
Family Assistant/ Household Support
Private Family
01.2022 - 01.2024
High School Diploma -
Nottingham High School North
Some College (No Degree) - Criminal Justice
Rowan College At Burlington County