Rosa M Gibson
RAYNHAM
Summary
Dynamic and compassionate Registered Medical Assistant with a proven track record at South Coast Dermatology, enhancing patient care through meticulous clinical documentation and effective medical equipment operation. Skilled in HIPAA compliance and patient assessments, I significantly improved health outcomes and efficiency, demonstrating a strong commitment to patient confidentiality and support.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
South Coast Dermatology
10.2016 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
Machine Operator/Senior Customer Service Representative
Avon Zatec
01.2001 - 08.2013
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Banquet Department/Banquet Server
Holiday Inn
09.2006 - 09.2011
- Delivered exceptional service to guests, enhancing overall event satisfaction.
- Assisted with setup and breakdown of banquet events to ensure smooth operations.
- Improved guest experience by attentively responding to requests and needs.
- Coordinated with kitchen staff for timely delivery of meals, maintaining event schedules.
- Increased efficiency in service, ensuring prompt and accurate food delivery.
- Prepared banquet areas for events, creating welcoming and organized environments.
- Addressed guest concerns promptly to maintain high levels of satisfaction.
- Coordinated with event planners to understand specific requirements and guest preferences.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Register Medical Assistant -
Lincoln Technical Institute
Brockton, MA09-2016
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Minor surgical assistance
- Medication administration
- Patient assessments
- Medical equipment operation
- Wound care assistance
- Electronic health records management
- Compassionate
- Maintaining confidentiality
Accomplishments
- Recognized for outstanding dedication to patient care.
- Resolved product issue for better quality.
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Languages
Spanish
Native or Bilingual
Timeline
Registered Medical Assistant
South Coast Dermatology
10.2016 - 09.2024
Banquet Department/Banquet Server
Holiday Inn
09.2006 - 09.2011
Machine Operator/Senior Customer Service Representative
Avon Zatec
01.2001 - 08.2013
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Register Medical Assistant -
Lincoln Technical Institute
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