Rosa M Guillen
Brownsville,TX
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Home Health Aide Provider
Arise Home Health
08.2018 - Current
- Enhanced patient comfort by administering prescribed medication and monitoring vital signs regularly.
- Supported emotional well-being of patients through empathetic listening skills, companionship, and encouragement during challenging moments.
- Implemented exercise regimens under the guidance of physical therapists to improve strength, balance, flexibility or mobility as needed.
- Improved patient well-being by providing compassionate care and assistance in daily living activities.
- Maintained a safe home environment for patients through thorough housekeeping and organization tasks.
- Promoted independence for patients, assisting with mobility support and adaptive equipment use.
Home Health Aide Provider
Angeles Guardianes
01.2018 - Current
- Improved patient well-being by providing compassionate care and assistance in daily living activities.
- Enhanced patient comfort by administering prescribed medication and monitoring vital signs regularly.
- Maintained a safe home environment for patients through thorough housekeeping and organization tasks.
- Promoted independence for patients, assisting with mobility support and adaptive equipment use.
- Assisted with meal planning and preparation, considering dietary restrictions and nutritional needs for optimal health outcomes.
- Maintained strict adherence to HIPAA regulations, protecting patient privacy and confidentiality at all times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Dispatcher
Mi Jardin Daycare Adc
06.2003 - 08.2018
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Associate of Science - Chemistry Pharmacobiology
Universidad De Ciencias Quimicas
Reynosa, Mexico06.1987
High School Diploma -
Cbtis 189
Matamoros, Mexico06.1985
Skills
- Chronic Disease Management
- Infection Control
- Dementia Care
- Time Management
- Compassionate Caregiving
- CPR Certification
- Problem Solving
- Stress Management
- Record Keeping
- Multitasking Abilities
- Patient Care
- Data Entry
- Appointment Scheduling
Timeline
Home Health Aide Provider
Arise Home Health
08.2018 - Current
Home Health Aide Provider
Angeles Guardianes
01.2018 - Current
Dispatcher
Mi Jardin Daycare Adc
06.2003 - 08.2018
Associate of Science - Chemistry Pharmacobiology
Universidad De Ciencias Quimicas
High School Diploma -
Cbtis 189
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