Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Rosa M Hernandez

South Chicago Hts.,IL

Summary

Dynamic and self-motivated professional with a proven track record at Darden, excelling in teamwork and customer service. Known for adaptability and problem-solving skills, I thrive in fast-paced environments, ensuring efficient operations while maintaining a friendly demeanor. Committed to continuous improvement and delivering exceptional results through effective communication and active listening.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2026
2026
years of professional experience

Work History

Server Manager

M&R
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with uniform and personal presentation standards.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.

Caregiver

St Damian School
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Prep

Darden
09.2005 - 08.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Education

6 Montes Tecnic Carer - Administration

México City
High School

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Active listening

Bilingual

Spanish and  english

Languages

Spanish
Full Professional

Timeline

Caregiver

St Damian School
08.2024 - Current

Prep

Darden
09.2005 - 08.2015

Server Manager

M&R

6 Montes Tecnic Carer - Administration

México City

Similar Profiles

CREATE PROFILE
Rosa M Hernandez