Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa M. Lopez

Caruthers,CA

Summary

Dedicated Medical Assistant with extensive experience at Central Valley Indian Health, Inc., skilled in compassionate caregiving and healthcare coordination. Proven ability to streamline patient intake processes, enhancing efficiency and patient satisfaction. Adept at medication distribution and fostering strong patient relationships through effective communication. Committed to delivering high-quality care in diverse healthcare settings.

Overview

21
21
years of professional experience

Work History

Caretaker

In Home Supportive Services
01.2016 - 07.2025
  • Assisted clients with daily living activities, enhancing comfort and safety in home environments.
  • Monitored client health status, reporting changes to healthcare professionals for timely interventions.
  • Developed individualized care plans in collaboration with client's PCP
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Conducted daily health checks on residents, providing peace of mind
  • Organized transportation for residents to appointments, improving access to essential services.

Medical Assistant/Receptionist

Hire Up Staffing Services
06.2020 - 02.2021
  • Administered patient evaluations, ensuring accurate health records and timely follow-up care.
  • Assisted in clinical procedures, enhancing patient comfort and operational efficiency.
  • Coordinated appointment scheduling, optimizing physician availability and patient flow.
  • Managed electronic health record systems, maintaining data integrity and confidentiality standards.
  • Led quality assurance initiatives, enhancing compliance with healthcare regulations and best practices.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.

Medical Assistant/Receptionist

Fresno Family Medical Clinic
07.2018 - 09.2019
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Assisted healthcare providers with patient intake, including vital sign measurement and medical history documentation.
  • Trained new staff on office policies and procedures, promoting consistency in operations.
  • Streamlined front desk processes, reducing wait times and improving patient satisfaction scores.
  • Collaborated with medical team to ensure seamless communication regarding patient care needs and follow-ups.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Nutrition Assistant

Central Valley Indian Health, Inc
02.2008 - 02.2011
  • Assessed dietary needs and preferences to develop tailored meal plans for clients
  • Provided Bilingual nutritional education and guidance to enhance client understanding of healthy eating for Pregnant/Post Partum Mothers, Infants, and children up to the age of 5
  • Performed a hemoglobin check on clients as needed
  • Issued Food Instruments (vouchers) based on a qualifying client's nutritional needs
  • Maintained a highly accurate log of Food Instruments issued to Clients
  • Provided Bilingual Nutrition classes, to English/Spanish speakers as needed
  • Assisted Breastfeeding Mothers with hands-on assistance when having issues breastfeeding, such as re-latching/repositioning, using a breast pump, and other assistance as needed
  • Referred to a Registered Dietician as needed
  • Provided weight checks
  • Provided client intake, consisting of income, demographics, and health information, in order to qualify/deny the Client from receiving services and benefits
  • Maintained a 98.9% accuracy on client's records/intake


Medical Assistant

Central Valley Indian Health, Inc
07.2004 - 02.2008
  • Implemented process improvements that streamlined patient intake procedures and reduced wait times.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient pulse oximetry.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Managed electronic health record systems, maintaining data integrity and confidentiality standards.
  • Administered patient evaluations, ensuring accurate health records and timely follow-up care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for 5 physicians in a Primary Care medical facility, scheduling appointments, and handling patient inquiries.
  • Trained new staff on office policies and procedures, promoting consistency in operations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Certificate of Technical Studies - Phlebotomy

Cal Regional
Fresno, CA
02-2021

Certificate of Technical Studies - Nutrition

California Department of Public Health
Fresno, CA
05-2008

Certificate of Technical Studies - Medical Assistant

Galen College of Medical & Dental Assistants
Fresno, CA
05-2002

Basic

Caruthers Union High School
Caruthers, CA
06-1994

Skills

  • Personal care
  • Compassionate caregiving
  • Medication distribution
  • Personal hygiene maintenance
  • Nutrition monitoring
  • Transportation assistance
  • Healthcare coordination
  • Mobility support
  • Patient assistance
  • Decision-making
  • Laundry and dry cleaning

Timeline

Medical Assistant/Receptionist

Hire Up Staffing Services
06.2020 - 02.2021

Medical Assistant/Receptionist

Fresno Family Medical Clinic
07.2018 - 09.2019

Caretaker

In Home Supportive Services
01.2016 - 07.2025

Nutrition Assistant

Central Valley Indian Health, Inc
02.2008 - 02.2011

Medical Assistant

Central Valley Indian Health, Inc
07.2004 - 02.2008

Certificate of Technical Studies - Phlebotomy

Cal Regional

Certificate of Technical Studies - Nutrition

California Department of Public Health

Certificate of Technical Studies - Medical Assistant

Galen College of Medical & Dental Assistants

Basic

Caruthers Union High School
Rosa M. Lopez