Rosa M Ramirez Rodriguez
Houston,TX
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
22
22
years of professional experience
Work History
Property Manager
Fountain Oaks Apartments
01.2013 - 08.2013
- Temporarily assigned to a complex of 364 units
Assistant Property Manager
Pinnacle Property Management Services
02.2019 - 06.2019
Acting Property Manager
Radius Management
10.2018 - 02.2019
Assistant Manager
Radius Management
08.2018 - 09.2018
Assistant Manager
Tarantino Management
10.2015 - 08.2018
First Choice – Juniper Management Group
02.2002 - 10.2015
- Company Overview: (Sands Point Apartments)
- Sands Point Apartments Property of 495 units
- Extensive customer service experience by communicating daily with residents, applicants, vendors, and co-workers in person and by telephone
- Performed a vast array of clerical duties: filing, answering phones, maintaining resident files up to date, retaining up-to-date inventory supply charts, and ordering office supplies
- Responsible for updating and input of resident information into Property system (Yardi Residential, Rent Cafe, CRM, Resman, AMSI, BlueMoon, & Onesite)
- Supervise leasing agents and assist when needed
Property Manager
Lane Company Management
09.1997 - 11.2001
- Company Overview: (The Woods on Beechnut Apartments)
- Advanced within the company from Leasing Agent to Assistant and Property Manager
- Part of the transition of conventional to Home Funds Tax credit property, and the sale of the community
- Conveyed courteous and considerate customer service to residents, applicants, and vendors in person and via phone
- Trained new employees in daily business operations
- Extensive clerical experience
- Prepared weekly reports on leasing, vacancies, and collections
- Managed to close 0% to less than 5% delinquency each month
- Collected rent money and followed procedures for delinquent accounts/evictions
- Served as a file auditor at Dallas properties after the sale of the property
Education
GED -
Houston Community College
01.1995
Skills
- Bilingual (effective Spanish-English translations, both written and oral)
- Extensive customer service experience
- Effective conflict management experience in an office setting
- Proficient in Microsoft Word and Excel
- Trained in Blue Moon, AMSI, Resman, Yardi Residential, CRM, and Onesite programs, as well as Bank Scan Remote software
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Pinnacle Property Management Services
02.2019 - 06.2019
Acting Property Manager
Radius Management
10.2018 - 02.2019
Assistant Manager
Radius Management
08.2018 - 09.2018
Assistant Manager
Tarantino Management
10.2015 - 08.2018
Property Manager
Fountain Oaks Apartments
01.2013 - 08.2013
First Choice – Juniper Management Group
02.2002 - 10.2015
Property Manager
Lane Company Management
09.1997 - 11.2001
GED -
Houston Community College
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