Rosa M. Rufin
Lee
Summary
Motivated job seeker with strong time management and organizational skills. Brings ability to thrive under pressure and adapt to new challenges, enhancing brand presence. Seeking entry-level opportunities to leverage skills and contribute to company success.
Overview
10
10
years of professional experience
Work History
Derivative Packaging
The Flowey
Homestead
01.2024 - 03.2026
- Operated equipment and machinery to ensure adherence to safety protocols.
- Fostered collaborative work environment to support colleagues.
- Collaborated with cross-functional teams to drive goal achievement.
- Collaborated with team members to achieve timely project completion.
Assistant to the Operations Manager
Homestead Executive Jet Center
Homestead
10.2023 - 01.2024
- Managed daily operations for high-profile clients, ensuring exceptional service delivery at private jet center.
- Coordinated inventory management and ordering of aviation supplies to maintain stock levels.
- Organized flight logs and ensured compliance with safety regulations.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Trained staff on service standards and operational procedures, enhancing overall team performance.
Assistant Manager
Key Largo Fisheries
Key Largo
11.2020 - 10.2023
- Supervised daily operations to ensure efficient workflow and product quality.
- Coordinated staff shift scheduling and managed labor resources to optimize coverage.
- Provided customer service support to address inquiries and concerns.
- Resolved customer service inquiries and complaints promptly to enhance satisfaction.
- Oversaw daily operations, including shift scheduling and duty assignments, to ensure seamless workflow.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Assistant Manager Apartment Leasing Office
Sunrise Apartments
Miami
02.2016 - 09.2020
- Oversaw daily operations of apartment leasing and tenant relations to ensure resident satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations by scheduling shifts and assigning duties to optimize team performance.
- Supported budget preparation and tracked expenses to maintain operational efficiency.
- Conducted property inspections to uphold quality standards and safety regulations.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Certified Medical Assistant -
South Dade Adult College
Homestead, FL12-2011
CSR License 4-440 - Insurance
Florida Department of Insurance
Miami, FloridaSkills
- Safety compliance
- Inventory management
- Staff training
- Customer relationship management
- Conflict resolution
- Performance monitoring
- Quality assurance
- Workflow optimization
Languages
English
Professional
Spanish
Professional
Timeline
Derivative Packaging
The Flowey
01.2024 - 03.2026
Assistant to the Operations Manager
Homestead Executive Jet Center
10.2023 - 01.2024
Assistant Manager
Key Largo Fisheries
11.2020 - 10.2023
Assistant Manager Apartment Leasing Office
Sunrise Apartments
02.2016 - 09.2020
Certified Medical Assistant -
South Dade Adult College
CSR License 4-440 - Insurance
Florida Department of Insurance