Streamlined front desk operations for increased efficiency and improved customer service.
Improved overall guest experience by maintaining a clean and welcoming reception area.
Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Teacher
Growing Treasures
03.2009 - 10.2021
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Teacher
Sunshine Child Care Center
12.2000 - 02.2009
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Registered Behavior Technician
Relias
Philadelphia, TN
02-2024
Professional Medical Coding And Billing
Excelsior
Doral
11-2022
Children And Families Child Care
Miami Dade College
Miami, FL
03-2000
Associate of Science - Nursing Techncian
IPS
Cuba
07-1993
High School Diploma -
IPU Antonio Aloma
Cuba
07-1990
Skills
Scheduling appointments
Document management
Initiative-taking
Basic accounting
Accomplishments
Resolved product issue through consumer testing.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Achieved [Result] through effectively helping with [Task].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved [Issue] which led to [Results].