Rosa M. Vega
Lexington,KY
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
5
5
Certification
Work History
HR Manager
Keeneland Association
12.2018 - 08.2023
- Enhanced employee retention by implementing effective onboarding and training programs.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Catering Manager Full-Time
Keeneland Hospitality
02.2015 - 12.2018
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Hired and trained both permanent and temporary staff members.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
Special Events Manager- Seasonal/Part-Time
Keeneland Hospitality
05.2013 - 02.2015
- Boosted event attendance by implementing creative marketing strategies and engaging promotional materials.
- Managed all aspects of event planning, including budgeting, logistics, and vendor coordination for successful events.
- Increased overall guest satisfaction by ensuring seamless execution of event details and attentive customer service.
- Collaborated with cross-functional teams to develop and execute innovative event concepts that exceeded client expectations.
- Developed detailed timelines and checklists to ensure smooth event operations from inception to completion.
- Cultivated strong relationships with industry partners, enhancing the company''s reputation as a premier special events manager.
- Improved team efficiency by streamlining internal communication processes and providing clear direction on project priorities.
- Motivated staff members to perform at their best by fostering a supportive work environment that encouraged professional growth.
Community Health Assistant
HealthFirst Bluegrass
03.2010 - 01.2015
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Community Health Assistant
Lexington Fayette County Health Department
04.2006 - 03.2010
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Strengthened relationships between staff members across different departments due to exceptional teamwork skills demonstrated while serving as an interpreter.
- Educated healthcare providers about the importance of interpreter services and how to effectively utilize them during patient interactions.
Education
No Degree - Business Administration
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRSkills
- Benefits Administration
- Health Benefits
- Salary Administration
- Training Programs
- Performance Management
- HR Processes
- Company Policies
- Workers' Compensation
- Employee Evaluations
- Employee Retention
- New Employee Orientation
- Labor relations
- Background checks
- Employee engagement
- Employee relations
- HR policies and procedures
- Training and development
- Onboarding and orientation
- Recruitment
- Employee Handbook Development
- Employee Onboarding
- Policy Enforcement
- Recruitment and Hiring
Certification
- Hiring The Best: Applicant Interviewing Techniques and Strategies Training - July 27, 2015
- Kentucky Chamber Certificate of Achievement 31st Annual Kentucky HR Update May 23, 2019
- Certificate of Achievement KnowBe4 Security Awareness Training.
- American Red Cross Adult First Aid/CPR/AED
- Certified Food Service Manager Certificate
Languages
Spanish
Native or Bilingual
Timeline
HR Manager
Keeneland Association
12.2018 - 08.2023
Catering Manager Full-Time
Keeneland Hospitality
02.2015 - 12.2018
Special Events Manager- Seasonal/Part-Time
Keeneland Hospitality
05.2013 - 02.2015
Community Health Assistant
HealthFirst Bluegrass
03.2010 - 01.2015
Community Health Assistant
Lexington Fayette County Health Department
04.2006 - 03.2010
No Degree - Business Administration
Inter American University of Puerto Rico Metropolitan Campus
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