Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Rosa Ma. Vargas Morales

Summary

Experienced Business Administration and Chemical Engineering professional with over 30 years in national and international companies.

Experienced professional with a strong background in regulatory contacts handling, acquisition of exclusive contracts, negotiation, and performance evaluation. Skilled in marketplaces evaluation, data analysis, and reporting.

Results-oriented and highly motivated professional with a versatile skill set, strong analytical abilities, and exceptional attention to detail. Thrives in a fast-paced environment and consistently delivers outstanding outcomes. Seeking opportunities for constant improvement.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Product Compliance Associate

Amazon
12.2021 - Current
  • Experience handling Regulatory Contacts for Consumer Product Safety Commission (CPSC), Health Canada (HC) and Food and Drug Administration (FDA), performing actions such as investigating and identifying impacted products, removing product detail pages, notifying impacted Selling Partners and vendor Managers.
  • Determine the correct product compliance classification which in turn determines the availability of the product to Amazon customers, as well as internal safety and compliance restrictions.

Security Bar Raiser CS

Amazon
04.2020 - 12.2021
  • Ensure VCS associates were in compliance with established control procedures by examining records, operating practices, overall security of virtual spaces, and related documentation.

CS Resolution Specialist

Amazon
11.2019 - 03.2020
  • Support CSAs with contacts related questions, restricted account actions, and concessions approvals.
  • Provide appropriate research to ensure authorizations are accurate.
  • Display ability to dive deep and accuracy when assisting associates and customers.
  • Support CSAs by providing guidance, performance, and behavioral coaching, and mentorship when on contacts.
  • Escalate systemic issues through available channels.

MX Search & Rescue Agent

Amazon
10.2018 - 10.2019
  • Handle contacts for the Mexico and USA markets related to special inquiries made by customers who have repeatedly contacted for the same issue and have not yet obtained a satisfactory solution from CSAs. Dive deep into our tools to offer appropriate solutions online to avoid future contacts for the same case.

Customer Service Agent

Amazon
- 10.2018
  • Handle contacts for the Mexico and USA markets related to inquiries made by customers about the orders they have placed on the Amazon website; diving deep into our tools to offer appropriate solutions on time.

General Manager

Inversiones Varmo RRJ, S.A.
, Costa Rica
11.1999 - 06.2017
  • Responsible for management issues such as analysis of competitors and market trends; control of payable and receivable accounts; conducting reviews and evaluations for cost-reduction opportunities; inventory control; sales reports, and other performance data to gauge productivity and achieve sales goals; provide and interprets financial information.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Negotiated exclusive distribution of three brands from South Korea, China, and Thailand.
  • Increased market share from 5 percent to 18 percent, in a five years term.

Assistant Manager

Tecnillantas, S.A.
02.1992 - 06.1999
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Negotiated terms and conditions for exclusive distribution of brands from South Korea and Israel.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Served as a liaison between staff members and senior management personnel.
  • Analyzed business performance data and forecast business results for upper management.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.

Education

Data Science And Machine Learning: Making Data-Driven Decisions -

Massachusetts Institute of Technology

Financial Administration Program -

INCAE Business School

Master's Degree in Business Administration -

Interamerican University of Puerto Rico

Bachelor's degree in Chemical Engineering -

Universidad de Costa Rica

Skills

  • Analytical Skills
  • Adaptability and Flexibility
  • Critical Thinking
  • Time management abilities
  • Analytical Thinking
  • Team Collaboration
  • Attention to Detail
  • Leadership Techniques
  • Data Analysis
  • Data Verification
  • Report Preparation

References

  • Ariana Gamboa Araya, Compliance Operations Manager, ariaaray@amazon.com
  • Ivan Silva, SBR Team Mgr, irodmzn@amazon.com
  • Alejandro Sánchez, Ops Manager, F3RS, Business Support, alevarga@amazon.com

Certification

AWS Certified Cloud Practitioner

Amazon Web Services

Issued Nov.2023 ◾ Expires Nov.2026

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Product Compliance Associate

Amazon
12.2021 - Current

Security Bar Raiser CS

Amazon
04.2020 - 12.2021

CS Resolution Specialist

Amazon
11.2019 - 03.2020

MX Search & Rescue Agent

Amazon
10.2018 - 10.2019

General Manager

Inversiones Varmo RRJ, S.A.
11.1999 - 06.2017

Assistant Manager

Tecnillantas, S.A.
02.1992 - 06.1999

Customer Service Agent

Amazon
- 10.2018

Data Science And Machine Learning: Making Data-Driven Decisions -

Massachusetts Institute of Technology

Financial Administration Program -

INCAE Business School

Master's Degree in Business Administration -

Interamerican University of Puerto Rico

Bachelor's degree in Chemical Engineering -

Universidad de Costa Rica

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Rosa Ma. Vargas Morales