Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Maria Balay

Hillsboro

Summary

Dynamic professional with extensive experience in customer service and inventory management at World Technical Service. Proven ability to enhance operational efficiency and train staff effectively. Recognized for exceptional cash handling skills and a strong commitment to safety and organization, consistently delivering high customer satisfaction.

Overview

28
28
years of professional experience

Work History

Cashier

Bowie Bakery
El Paso
11.2024 - 08.2025
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization in the bakery display area.
  • Assisted customers with product selections and answered inquiries promptly.
  • Handled cash, credit, and gift card payments accurately during shifts.
  • Collaborated with team members to replenish stock on shelves regularly.
  • Supported bakery staff during peak hours to ensure smooth operations.
  • Kitchen
  • help prep the food and cook it
  • bag sweet bread

In-Home Nanny

Self-employee
El Paso
12.2012 - 08.2025
  • Provided attentive care and supervision for children in their home environment.
  • Developed and implemented engaging educational activities to promote learning and creativity.
  • Managed daily routines, including meals, naps, and playtime for optimal child development.
  • Organized recreational outings to parks, museums, and community events for social interaction.
  • Communicated regularly with parents about children's progress and behavioral concerns.
  • Ensured a safe and clean environment by following health and safety protocols.
  • Supported homework completion and academic growth through tutoring and guidance.
  • Built strong relationships with children through trust, patience, and active listening skills.
  • Transported children to school, appointments, extracurricular activities, and outings.

Material Handler, Warehouse, Clerk

CIF Genco
El Paso
05.2008 - 12.2012
  • Operated forklifts to transport materials across the warehouse efficiently.
  • Loaded and unloaded shipments, ensuring proper handling of goods.
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Assisted with organizing warehouse layout for optimal space utilization.
  • Collaborated with team members to streamline material flow processes.
  • Followed safety protocols to maintain a secure working environment.
  • Monitored stock levels and reported discrepancies to management promptly.
  • Packaged products for shipment, ensuring compliance with shipping standards.
  • Managed work area cleanliness by following company guidelines for organization.
  • Inspected materials for any damages or defects upon receipt.
  • Packed merchandise into boxes and containers
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Clerk
  • Software tools, such as Excel and SAP

Expiration of Term of service

Permanent Change of Station

Statement of Charges

Answering phones calls

Costumer Services Representative

The Cleaners
El Paso
10.2007 - 03.2008
  • Responded to customer inquiries about services and pricing options.
  • Assisted customers with garment care instructions and recommendations.
  • Processed customer orders and managed service requests efficiently.
  • Handled customer complaints and resolved issues promptly.
  • Maintained a clean and organized front desk area for seamless service.
  • Collaborated with team members to improve service delivery standards.

Supervisor and Sales

World Technical Service Fort Bliss Commissary
El Paso
01.1998 - 04.2003
  • Supervised daily operations and staff activities in a busy commissary environment.
  • Managed inventory levels and ensured product availability for customer demands.
  • Trained new employees on store policies and customer service standards.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Oversaw compliance with health and safety regulations in the workplace.
  • Implemented improved workflow processes to enhance operational efficiency.
  • Conducted regular performance evaluations to guide employee development.
  • Resolved customer inquiries and issues to maintain high satisfaction levels.
  • Stock merchandise in the shelves

Education

High School Diploma -

Austin High School
El Paso, TX
06-1993

Skills

  • Cash handling
  • Customer service
  • Point of sale operation
  • Inventory management
  • Food preparation
  • Retail sales
  • Able to work independently, demonstrating exceptional organizational and safety awareness skills
  • Known for consistently demonstrating, dependability, punctuality, and excellent customer service
  • Strong aptitude for learning and training others

Timeline

Cashier

Bowie Bakery
11.2024 - 08.2025

In-Home Nanny

Self-employee
12.2012 - 08.2025

Material Handler, Warehouse, Clerk

CIF Genco
05.2008 - 12.2012

Costumer Services Representative

The Cleaners
10.2007 - 03.2008

Supervisor and Sales

World Technical Service Fort Bliss Commissary
01.1998 - 04.2003

High School Diploma -

Austin High School